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Unable to change Disney+ extra

Stedent
Level 1: Joiner
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on ‎07-09-2024 21:25

on ‎07-09-2024 21:25

I am wanting to upgrade my Disney+ account from standard to premium, but in the extras page in My O2 it's says 'You can only edit this extra once in each monthly billing period' and there is no option to change it. The only time I have possibly made a change is in May when the new pricing plans were brought in and I opted to stay on the standard plan, so is definitely not in this billing period. 

 

Any suggestions? 

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MI5
Level 94: Supreme
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on ‎07-09-2024 21:39

on ‎07-09-2024 21:39

@Stedent 

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2 

Guide: Adding and removing O2 Extras  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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