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Level 1: Joiner
Posts: 8
Registered: ‎29-06-2018

Cannot register email for official discount

I have bought a new o2 number and I have been trying to register my official email I’d to avail the work discount . O2 is refusing to accept the email id. I called the helpline and they refused to help saying I will receive a call back.not sure how I do this now
Level 1: Joiner
Posts: 8
Registered: ‎29-06-2018

Re: Cannot register email for official discount

I had heard good things about o2 and thus moved my number to this . However I have been having difficulties in making basic changes like change of number earlier and now to register the work email I’d . Truly disappointing .
Posts: 72,592
Topics: 683
Registered: ‎14-01-2013

Re: Cannot register email for official discount

Hi @shreyashid If you can't register your email you need to contact customer services. https://www.o2.co.uk/contactus

To get the O2 Open discount follow this guide https://community.o2.co.uk/t5/How-to-Guides/O2-Open-amp-Friends-and-Family-discounts-How-to-sign-up/...

*The Game Is On*


Level 1: Joiner
Posts: 8
Registered: ‎29-06-2018

Re: Cannot register email for official discount

Already called them . They said they cannot help and they will arrange for a call back from the relevant department . Nothing as yet .
Posts: 72,592
Topics: 683
Registered: ‎14-01-2013

Re: Cannot register email for official discount

@Martin-O2@EmilieTis there any chance you could help @shreyashid with registering their email?

CS say they can't assist?

*The Game Is On*


Posts: 88,105
Topics: 532
Solutions: 11,335
Registered: ‎04-04-2012

Re: Cannot register email for official discount

[ Edited ]

@shreyashid are you trying to claim your discount within the first 28 days of starting your contract?

If so, you can alternatively register with your payslip:

Step 2 – Verify your registration
When you register, we need to confirm that you work for
the company or organisation, so you will need to give us a
valid work email address. We will send a validation link to
this email and you will need to click this link to complete
validation. Alternatively you can give us your National
Insurance number and upload a recent copy of your payslip.
We will check these details and send you an email to your
personal email address to let you know that you’ve been
validated successfully. This will take up to three days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 8
Registered: ‎29-06-2018

Re: Cannot register email for official discount

I am registering wothin28 days. I have used my office email I’d but it says that the email I am using for tonnes of emails everyday is ‘invalid’ . I have my payslip but it is not accepting it as I am still awaiting receipt of my national insurance number .
Level 1: Joiner
Posts: 8
Registered: ‎29-06-2018

Re: Cannot register email for official discount

Any solution ?
Posts: 88,105
Topics: 532
Solutions: 11,335
Registered: ‎04-04-2012

Re: Cannot register email for official discount

Have you checked your company is eligible for the discount scheme and entered the correct code?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 88,105
Topics: 532
Solutions: 11,335
Registered: ‎04-04-2012

Re: Cannot register email for official discount

You can text OPEN followed by the company name to 61202 and it will confirm your eligibility and the O2 Open code to use.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)