This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Cannot claim my £100 Mastercard

Go to solution
Nutronic
Level 1: Joiner
  • 3 Posts
  • 2 Topics
  • 0 Solutions
Registered:

‎14-12-2022 18:55 - edited ‎14-12-2022 18:59

‎14-12-2022 18:55 - edited ‎14-12-2022 18:59

I received an email today to collect my £100 prepaid Mastercard and the activation text never arrives and the emails take several hours to arrive by then the code is invalid as they only last about 10 minutes.

 

I have tried to chat to O2 via their live chat and I am still in that chat. The only response has been a paste of the terms of the giveaway, thats all the response they have given me in over 1 hour.

Message 1 of 3
749 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 149547 Posts
  • 641 Topics
  • 28499 Solutions
Registered:

on ‎14-12-2022 19:14

on ‎14-12-2022 19:14

@Nutronic 

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 3
741 Views
0 Kudos
2 REPLIES 2

Go to solution
MI5
Level 94: Supreme
  • 149547 Posts
  • 641 Topics
  • 28499 Solutions
Registered:

on ‎14-12-2022 19:14

on ‎14-12-2022 19:14

@Nutronic 

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
742 Views
0 Kudos

Go to solution
TallTrees
Level 50: Versatile
  • 11233 Posts
  • 120 Topics
  • 374 Solutions
Registered:

on ‎14-12-2022 19:55

on ‎14-12-2022 19:55

Hi @Nutronic 

Welcome to the o2 Community forum 

So frustrating don't totally rely on chat try o2 customer services on social media.

I do hope they put it right for you. Good luck best wishes 



HAPPINESS IS BEE SHAPED

Message 3 of 3
737 Views
Top Kudoed Authors
View All
Top