Solved: Cannot claim my £100 Mastercard

Nutronic · ‎14-12-2022

I received an email today to collect my £100 prepaid Mastercard and the activation text never arrives and the emails take several hours to arrive by then the code is invalid as they only last about 10 minutes.

I have tried to chat to O2 via their live chat and I am still in that chat. The only response has been a paste of the terms of the giveaway, thats all the response they have given me in over 1 hour.

MI5 · ‎14-12-2022

@Nutronic

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎14-12-2022

@Nutronic

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

TallTrees · ‎14-12-2022

Hi @Nutronic

Welcome to the o2 Community forum

So frustrating don't totally rely on chat try o2 customer services on social media.

I do hope they put it right for you. Good luck best wishes

HAPPINESS IS BEE SHAPED

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