Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 455816 Views
  • 2 replies
  • 2 kudos

Resolved! Sim

Hi I can’t use my sim car is locked it is invalid it is saying it sim pin lock

Shu by Level 1: Joiner
  • 984 Views
  • 4 replies
  • 0 kudos

Resolved! Transfer network, but keep contract

I am in the mid of my o2 sim only contract and I want to move to EE, transferring the phone number. But I also want to keep my current o2 contract. Is it possible to have a new phone number assigned to my o2 contract, rather than it be closed the mom...

VioC by Level 1: Joiner
  • 643 Views
  • 1 replies
  • 0 kudos

Resolved! I need a VAT monthly bill

I need to have a VaT invoice each month

Jeremy5 by Level 1: Joiner
  • 787 Views
  • 2 replies
  • 0 kudos

Resolved! Change to sim only and I am now a student

Hi,I'm just about to change to a sim only plan as my contract has come to an end. Am I able to get student discount on the sim prices as I am also a student?

Caz14 by Level 1: Joiner
  • 1479 Views
  • 2 replies
  • 0 kudos

Resolved! direct debit

I have changed provider but my monthly direct debit is still being taken from my account. Why

jeanmcg by Level 1: Joiner
  • 870 Views
  • 2 replies
  • 0 kudos

Resolved! lost phone

hi can you place a bar on my phone as it has been lost 

B-G by Level 1: Joiner
  • 688 Views
  • 1 replies
  • 0 kudos

Call charges on latest bill

I have been charged for extra calls to numbers O2 does not recognise. The numbers are 0061404551726 and 00678533925119. What do these relate to?

Watchet by Level 1: Joiner
  • 508 Views
  • 1 replies
  • 0 kudos

Resolved! Switch up

Hey guys for switch up do i need to factory reset the handset and remove screen protectors etc?

Dazza811 by Level 1: Joiner
  • 1071 Views
  • 3 replies
  • 0 kudos

Resolved! Free air buds with new phone

I bought a new phone in o2shop. Got an email saying I was entitled to a set of air buds when I went into shop code did not work what do I do?