Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Price Increase 2023

Hi, I was searching the web to see what actual price increase O2 would charge this year - I only joined last November. I found this "The price increases at O2 do not affect existing customers, but new contracts and prepaid tariffs", taken from this s...

Inaccessible benefit

In have just had a call to say that as a good customer i am to receive some sort of reward which can be activated on receipt of an email. I explained that I now had a new email address, but the O2 msg is being sent to the old one (BT) which will simp...

Resolved! Sim card

Iv lost phone and sim card an am unable to ring up for replacement

Resolved! How do I redeem the 6 months amazon prime

Upgraded my phone and as a reward was given 6 months amazon prime but I don't know where or how to redeem it. Any help appreciated

Resolved! Bill

Hi I was wondering what the 2nd payment was for on my account today?

Reference code 14

I bought a new iPhone and ever since i can't get my data on my apple watch, when i go to add the plan to my watch it says to call 2022 and quote reference code 14. i have done this and they sent an esim now i have no network on my phone or watch and ...

Resolved! Charged twice this month

Charged twice this month. How can I take my money back ?

Resolved! Can you still take advantage of 3rd party new customer deals as an existing customer

A few years ago I found out that you could take advantage of new customer deals from third parties (not the upgrade deals) with O2 if you were an existing customer. I took advantage of this. I think it involved phoning O2 up and transferring your num...

Resolved! Not able to log into my o2 account

I am not able to log into my o2 account and it’s saying I’m not recognised and my mobile internet also isn’t working.

Resolved! Double

How can I put my mum on same contract?

O2

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