Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Disconnect sim

Hello, I had spoken to someone on the phone about 1 week ago nearly and they said my account was on hold until the 7th and my phone has been disconnected on the 5th which means I can’t make out going calls and I can’t receive incoming calls

Resolved! How can I reduce my monthly bills on all 3 of my devices

I am experiencing high bills each month for all 3 devices - my bills are split into two - device plan & airtime plan - I am wondering if it would be possible for me to change to Pay Monthly SIM for all 3 devices & would it be possible for me not to h...

Resolved! Limited number of contracts

I'm migrating my family contracts from BT to O2 but I can't transfer the last one. When I try to buy another monthly SIM and go to complete the credit check it says I have too many contracts on my account. I currently have three (an existing, long-st...

Resolved! O2 have wrongly decimated my credit rating

Last year I got an email saying i could get out of my contract "you have theright to end your tariff without having to payan Early Termination Charge." this was done then 02 then took the early termination charges from my account. After months of fig...

Resolved! Sonya

I need to pay my bills but have had my calls stopped and I can't seem to be able access my02 account for my phone [personal details removed] I also pay for my sons bill

Resolved! Bill

Only been with 02 for less than 1 month , and they have put my bill up already !!!! Have a good mind to go back to giff gaff … does what it says on the tin

Resolved! Phone not delivered

Ordered a new phone as mine sadly broke, was advised following day, ordered the phone and was told its now going to be Monday. Monday arrives and no phone!! Spoke to o2 and was advised that they have no update unknown when the phone will be delivered...

Resolved! Credit Declined

I ported 2 sims overfrom Virgin mobile but trying to port another 2 i keep gettinga credit declined. My Experian report shows all is fine and no issues. I contacted Credit Referal team and they told me to wait till 24th March and try again. I tried o...

Resolved! Chang name account and get bills

Chang name account and get bills

Resolved! Started a £10 a month contract in March... and bill has gone up immediately!

Surely this can't be right? I understand that prices rise in April but having signed up to a contract less than a month ago and have it increase immediately is ridiculous! From my first bill I can see that I haven't even had 1 month charged at £10, i...

O2

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