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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 24140 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 215592 Views
  • 2 replies
  • 2 kudos

Resolved! Track order

It says next day delivery but i ordered mine on friday morning. So should be Saturday but tbwy saying expected 25thwhich is monday. Id of gone with ee or voda if i knew it would be this long. Ive tried everything to track order but dispite what inter...

Cheryl7 by • Level 1: Joiner
  • 248 Views
  • 1 replies
  • 0 kudos

Resolved! 5g

Hi guys, just bought myself an IPhone 13 pro. 5g isn’t working, so went to an 02 shop and got a new SIM card (5g) and they swapped it over. Settings in phone all correct and o2 advised I reset my network settings, but still it doesn’t work. Definitel...

Resolved! Virgin phone but O2 sim confusion

Hi guys, I’m a bit confused as to where I stand with my pay monthly contract. about 6 months ago I did the usual contract renewal haggle with virgin for my services which included unlimited everything on phone TV and broadband. They sold me on the fa...

Andystar by • Level 1: Joiner
  • 458 Views
  • 1 replies
  • 0 kudos

Resolved! Free air time not aplied

On second month of new contract with free 6 months airtime, and o2 is charging full airtime?

Sez250615 by • Level 1: Joiner
  • 310 Views
  • 2 replies
  • 0 kudos

Resolved! £25 credit

I had a credit applied to my account but it hasn’t come off this months bill like it should of ?

Resolved! big bundle data rollover

When my big bundle renewed I didn’t receive my unused data rollover what can I do about this? T I A

Resolved! Possibility of early upgrade

Has anyone successfully managed to upgrade early without paying the device amount? My phone is broken and has been rendered basically unusable, I have £142 left to pay on my device which will be paid off in November. Will I understand this is a term ...

Amyloutea by • Level 1: Joiner
  • 2083 Views
  • 2 replies
  • 0 kudos

Resolved! Extras

Hi so feeling a bit miffed. I received a text from 02 about getting up to 6 months free of extras. Could choose Apple Music, audible, cafeyn, McAfee. Just needed to text to 21500 with my choice. Well it turns out I’m supposed to receive a link. Nothi...

Hi5 by • Level 1: Joiner
  • 915 Views
  • 4 replies
  • 1 kudos

Resolved! Screen broke

I have recently got a new contract with 02 can I get a my screen fixed with them

Louise19 by • Level 1: Joiner
  • 356 Views
  • 3 replies
  • 0 kudos
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