Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 228075 Views
  • 2 replies
  • 2 kudos

Resolved! Sim card

Sim card not arrived dispatched on 11december 

Sim24 by Level 1: Joiner
  • 282 Views
  • 1 replies
  • 0 kudos

Resolved! late delivery

hi, on friday 16th december i bought a new phone, samsun fold, they paid for same day delivery 15 pounds, the package was supposed to be delivered by 10 pm, the courier was 30 minutes late, i had to go to work, after talking to him i found out that p...

Janusz1 by Level 1: Joiner
  • 383 Views
  • 1 replies
  • 0 kudos

Resolved! Roaming not working

My roaming isn’t working in France. I have mobile data switched on and roaming on. The 3 G sign is on at the top of the screen. Still not working. Any thoughts? It looks like you landed on a popular topic that many are viewing! Why not register to ou...

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Anonymous by Not applicable
  • 371215 Views
  • 89 replies
  • 0 kudos

Resolved! Going travelling for a year but want to keep my phone number

Hi - I'm going to be travelling outside of the UK for a year and want to end my monthly contract so i am not paying anything. I will be getting a new SIM for the country i will be living in. However i want to keep my phone number so that when i retur...

Sinninn by Level 1: Joiner
  • 509 Views
  • 1 replies
  • 0 kudos

Resolved! I just want to end my contract!

I started the contract last week. It was a device and an airtime contract. There was a problem with the Sim so I tried to contact O2. However, I discovered that customer service was awful and I was not able to speak to anybody I kept going back-and-f...

Resolved! Insurance claim number

I had my phone stolen in Heathrow before I left to spend 3 months in Argentina. After countless chats with o2 support and promises to send me insurance claim details via email as they will not call me on my new Argentinan number. They did say they ha...

RichardD by Level 1: Joiner
  • 586 Views
  • 2 replies
  • 0 kudos

Resolved! How long to receive a sim, and can I start with eSim?

I ordered a sim last week (16th) and they said it was being sent by special delivery next day. The tracking number doesn't look like a royal Mail one (Started with LPN and is 20 characters)>How long are people waiting for a new sim? And is theer any ...

gortex342 by Level 1: Joiner
  • 646 Views
  • 1 replies
  • 0 kudos

Resolved! Has anyone made a order and not heard anymore

Hi have ordered Saturday evening and paid for 4.99 delivery and not heard anything more or had a despatched email.. finding it weird and don’t know how to contact Anyone

Bob53 by Level 1: Joiner
  • 670 Views
  • 3 replies
  • 0 kudos