Solved: Re: Cancellation fees for leaving early?

deb2422 · ‎24-03-2019

Does anyone know if O2 charge if you leave your contact early?

MI5 · ‎24-03-2019

Hi @deb2422 @if on refresh you just pay off the device plan but if a standard contract you have to pay the months remaining until the end.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Anonymous · ‎24-03-2019

@deb2422 Yes they will charge you the full amount left to pay

MI5 · ‎24-03-2019

Hi @deb2422 @if on refresh you just pay off the device plan but if a standard contract you have to pay the months remaining until the end.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

deb2422 · ‎24-03-2019

This is what I thought but according to Chat they want to charge me a termination fee of £366 ?? This is on top of what I have left on my contract. Might ring 202 in the morning. Thanks

deb2422 · ‎24-03-2019

According to Chat they want to charge £366 on top of whats left on my contract

MI5 · ‎24-03-2019

Are you on refresh @deb2422?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

deb2422 · ‎24-03-2019

No just a standard contact through carphone warehouse.

MI5 · ‎24-03-2019

@deb2422 @Your cancellation fees will be the number of months remaining multiplied by your monthly tariff minus vat.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

deb2422 · ‎24-03-2019

I thought this would be the case. I'll ring 202 tomorrow and get my contact cancelled.

thanks for your time

MI5 · ‎24-03-2019

You’re welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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