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TCruz
Level 1: Joiner
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on ‎24-04-2022 12:53

on ‎24-04-2022 12:53

Hi, I upgraded my virgin package through virgin customer service. They've made a mistake with the O2 sim data allowance and they've placed two orders, and tell me I need to cancel myself the wrong one. How do I cancel it? I have the order number.

 

Thanks 

 

Tomas

 

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MI5
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on ‎24-04-2022 12:57

on ‎24-04-2022 12:57

@TCruz 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎24-04-2022 12:57

on ‎24-04-2022 12:57

@TCruz 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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TCruz
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on ‎24-04-2022 13:13

on ‎24-04-2022 13:13

Thanks!! 

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MI5
Level 94: Supreme
In response to TCruz
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on ‎24-04-2022 13:25

on ‎24-04-2022 13:25

Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
Level 77: Grand Master
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on ‎24-04-2022 15:22

on ‎24-04-2022 15:22

Typical VM response from the useless Manila Call Centre, it is up to Virgin to correct there mistake, and cancel the incorrect contract, you shouldn't have to do this. 

Call VM on 0345 454 1111 and place an official complaint, via https://www.virginmedia.com/help/contact-us/complaints/broadband-tv-phone-contact 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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