I had an iPhone 7 Plus number I want to know why you have still been charging for it

[Paulb57]

Why haven’t you cancelled this phone as I was promised in store?

[madasaf1sh · Accepted solution]

@Paulb57 

This isnt customer services, so no one will know why, but Store's cant process cancellations, so you should have spoken to Customer Services. 
They can  be contacted on 0344 809 0202 

Also see this guide Guide: Cancelling Your Contract