Solved: Cancel order

TCruz · ‎24-04-2022

Hi, I upgraded my virgin package through virgin customer service. They've made a mistake with the O2 sim data allowance and they've placed two orders, and tell me I need to cancel myself the wrong one. How do I cancel it? I have the order number.

Thanks

Tomas

MI5 · ‎24-04-2022

@TCruz

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎24-04-2022

@TCruz

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

TCruz · ‎24-04-2022

Thanks!!

MI5 · ‎24-04-2022

Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎24-04-2022

Typical VM response from the useless Manila Call Centre, it is up to Virgin to correct there mistake, and cancel the incorrect contract, you shouldn't have to do this.

Call VM on 0345 454 1111 and place an official complaint, via https://www.virginmedia.com/help/contact-us/complaints/broadband-tv-phone-contact

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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