Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Discount

Yesterday I had a call from o2 promotion centre . They said I could have 40% discount or a device for free . I am not sure if this is a scam has anyone else had such call that worked ? They had a lot of my details including account number , bank acco...

Resolved! No Data

Hi, I have received a replacement SIM card the other day, as I lost the original one. O2 activated it fine, only issue is, is that my data isn’t working, calls are working fine though.Not sure if this has anything to do with my data not working but w...

Resolved! O2 to O2 upgrade SIM only

Just upgraded O2 iPhone XR monthly contract at 23.5 months to a SIM only offer via uswitch/TCB, keeping handset. Logged in as upgrading current contract, it recognised it all, all looks good. Eg £24 quid down to £8 new contract. Confirmation received...

Resolved! Returns

i upgraded my contract a day ago but it’s been ordered in the wrong colour iphone how do I go about this, not opened it yet

Resolved! Cancel contract

Ho do I cancel the contract. I have been deceived and wish to terminate my new contract under 28 days.

New 12 Month Contract

Hello,Im currently on a 12 month contract which end on the 5th March, I have noticed that there are some better deals on a new 12 month contract for example £8 for 15gb or £10 for 30gb. Am i able to take these new contract deals up ? or is more for n...

Resolved! Internet not working on phone

I moved from virgin to O2 and since then I find it very difficult to get Internet when not connected to WiFi. I have a s21 ultra and mobile data is on. If I do get Internet it's speed is less than 1 Meg any ideas

Resolved! Take someone off Friends and Family

Hello,My ex is on my brothers friends and family. My brother has left o2. However I don’t want my ex to have this privilege anymore. How do I get it off? thank you

Resolved! Cancel device upgrade

Hi i have paid for the s22+ handset as an upgrade and im not sure if it is a hand set only deal as i want to use the same sim card that i have now, could i cancel this order at all please?My order number is ms -119966493

Resolved! Roaming in France

I understand 02 allows 25gb data roaming in France.so if you arrive in France on July 1st and leave 2 months later on 31st august do you get 25gb allowance in July and another 25gb allowance in august ?

O2

Forum Posts