New customer question

[Rascal_Russ]

Hi all,

On Saturday (12th) I signed up to o2 and ordered the Oppo find x5 pro on preorder.

I filled out all the forms etc and I have received my order confirmation along with my o2 phone number and my collection reference for when the phone is released and I am able to collect it from my nearest store..

The problem is that when I sign in to 'my o2' though there is nothing there relating to my order.

Is this because I am a brand new customer and it hasn't all been setup yet by o2??

Much appreciation in advance for any advice given 🐵

[MI5 · Accepted solution]

@Rascal_Russ 

Your MyO2 isn't setup until your order is dispatched.

For order confirmation, 

you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

[Rascal_Russ]

Hi,

That's great! Thasnks for the info. I assumed everything was ok because I have the confirmation and I can log in to my account. I just got a little worried that there was no mention of my order.

Thanks for the help 🐵