Payment

[Sally88]

I have had a text message saying my payment is overdue but it was taken out if my bank which  in turn left my bank overdrawn i cant afford to have my phone cut off due to my husbands medical needs and my sons nain school contact number 

[pgn · Accepted solution]

Hi @Sally88 - We cannot access your account on the Forum, but this looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202 (or specific Payment management number - 0800 902 0217 ), or reach out to the O2 Social Media Team, links directly below this post. Good luck.

[MI5]

@Sally88 

Check your MyO2 to ensure it's not a common scam.

If so, Block the number and do not follow any links.
Forward the scam text to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
O2 never text from a mobile number.