on 31-03-2020 09:19
I'm wanting to cancel my contract early however I can't do this on my account online and can't get through to customer services
Solved! Go to Solution.
on 31-03-2020 09:29
on 31-03-2020 09:29
@Carol1971 wrote:Could you please advise what to do on text, I've requested a PAC code and have received a text with my final balance, does this mean if I go to a new provider my contract will automatically cancel if I transfer to a new provider thanks
Your O2 contract will cancel when you port your number to another network.
Your final O2 bill will be generated and will include the cancellation fees from the text you received.
on 31-03-2020 09:23
Guide: Cancelling Your Contract
on 31-03-2020 09:24
on 31-03-2020 09:24
Use the text method. No need to call.
on 31-03-2020 09:24
on 31-03-2020 09:26
on 31-03-2020 09:26
Or use the text method which is in the guide.
Veritas Numquam Perit
on 31-03-2020 09:27
on 31-03-2020 09:27
Could you please advise what to do on text, I've requested a PAC code and have received a text with my final balance, does this mean if I go to a new provider my contract will automatically cancel if I transfer to a new provider thanks
on 31-03-2020 09:29
on 31-03-2020 09:29
@Carol1971 wrote:Could you please advise what to do on text, I've requested a PAC code and have received a text with my final balance, does this mean if I go to a new provider my contract will automatically cancel if I transfer to a new provider thanks
Your O2 contract will cancel when you port your number to another network.
Your final O2 bill will be generated and will include the cancellation fees from the text you received.
on 31-03-2020 09:30
on 31-03-2020 09:30
Yes it will but f you have outstanding fees there will be a final bill from O2.
on 31-03-2020 09:41
on 31-03-2020 09:41
Great thanks very much, I've just read the guide which somebody posted too, thanks
on 31-03-2020 09:42
on 31-03-2020 09:42