cancel
Showing results for 
Search instead for 
Did you mean: 

Cancel contract

Carol1971
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I'm wanting to cancel my contract early however I can't do this on my account online and can't get through to customer services

Message 1 of 12
861 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143455 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Carol1971 wrote:

Could you please advise what to do on text, I've requested a PAC code and have received a text with my final balance, does this mean if I go to a new provider my contract will automatically cancel if I transfer to a new provider thanks


@Carol1971 

Your O2 contract will cancel when you port your number to another network.

Your final O2 bill will be generated and will include the cancellation fees from the text you received.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 7 of 12
695 Views
11 REPLIES 11

MI5
Level 94: Supreme
  • 143455 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Carol1971 

Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 12
724 Views

jonsie
Level 94: Supreme
  • 92929 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

O2James
O2 Support
O2 Support
  • 55 Posts
  • 0 Topics
  • 7 Solutions
Registered:
You could try with Skype if you have it

You could try Skype on 0800 032 1402 if the usual numbers are busy

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823
signature
Message 4 of 12
714 Views

Cleoriff
Level 94: Supreme
  • 122384 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Or use the text method which is in the guide.

Veritas Numquam Perit

Girl in a jacket
Message 5 of 12
707 Views

Carol1971
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Could you please advise what to do on text, I've requested a PAC code and have received a text with my final balance, does this mean if I go to a new provider my contract will automatically cancel if I transfer to a new provider thanks

Message 6 of 12
701 Views

MI5
Level 94: Supreme
  • 143455 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Carol1971 wrote:

Could you please advise what to do on text, I've requested a PAC code and have received a text with my final balance, does this mean if I go to a new provider my contract will automatically cancel if I transfer to a new provider thanks


@Carol1971 

Your O2 contract will cancel when you port your number to another network.

Your final O2 bill will be generated and will include the cancellation fees from the text you received.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 7 of 12
696 Views

jonsie
Level 94: Supreme
  • 92929 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Yes it will but f you have outstanding fees there will be a final bill from O2.

Message 8 of 12
687 Views

Carol1971
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Great thanks very much, I've just read the guide which somebody posted too, thanks

Message 9 of 12
661 Views

MI5
Level 94: Supreme
  • 143455 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 10 of 12
656 Views