Cancel contract

[Carol1971]

I'm wanting to cancel my contract early however I can't do this on my account online and can't get through to customer services

[MI5]

@Carol1971 

Guide: Cancelling Your Contract 

[jonsie]

Use the text method. No need to call.

[O2James]

You could try with Skype if you have it

You could try Skype on 0800 032 1402 if the usual numbers are busy

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

[Cleoriff]

Or use the text method which is in the guide.

[Carol1971]

Could you please advise what to do on text, I've requested a PAC code and have received a text with my final balance, does this mean if I go to a new provider my contract will automatically cancel if I transfer to a new provider thanks

[MI5 · Accepted solution]

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@Carol1971 wrote:

Could you please advise what to do on text, I've requested a PAC code and have received a text with my final balance, does this mean if I go to a new provider my contract will automatically cancel if I transfer to a new provider thanks

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@Carol1971 

Your O2 contract will cancel when you port your number to another network.

Your final O2 bill will be generated and will include the cancellation fees from the text you received.

[jonsie]

Yes it will but f you have outstanding fees there will be a final bill from O2.

[Carol1971]

Great thanks very much, I've just read the guide which somebody posted too, thanks

[MI5]

You're welcome