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Closing my Account

Northerngeezer
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I am out of contract and changing provider from o2, I have requested a PAC code, do I also need to cancel my account or is this done automatically as I am out of contract?

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MI5
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@Northerngeezer 

It's automatic once your number ports out.

Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
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@Northerngeezer When your new provider uses your PAC it automatically cancels your contract, but do not cancel your Direct Debit until you receive a zero bill from O2. Many people get caught out like that, and find themselves with credit rating problems if they cancel the DD too soon. 

Cancelling your contract - An updated guide - O2 Community

PAC code (o2.co.uk)

I DO NOT WORK FOR O2



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Northerngeezer
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Ah, then I've got a problem, o2 have taken a payment from my account AFTER porting out!

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MI5
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@Northerngeezer 

You will get your final bill after leaving.

Leave your direct debit in place to avoid issues in paying.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Northerngeezer
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That doesn't really answer my question, a direct debit payment has already been taken out AFTER porting but before I received a final bill, my view, o2 owe me money so what's the answer, contact accounts or make a complaint?

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MI5
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@Northerngeezer 

https://www.o2.co.uk/help/account-and-billing/refunds

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Northerngeezer
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Thanks, I'll ring them tomorrow. 

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MI5
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Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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gmarkj
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@Northerngeezer wrote:

Ah, then I've got a problem, o2 have taken a payment from my account AFTER porting out!


Don't forget that the bill is generated 14 days before payment is taken, so if you ported out after the bill was created then the payment was still pending.

As @MI5 says you will then get a credit for the days you were charged for but did not use @Northerngeezer , and the best people to talk to are the payment management team.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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