Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 113478 Views
  • 20 replies
  • 5 kudos

Voice mail access on a SIM

My Galaxy S4 is on a SIM only deal but for some reason I can not get my voice mail messages. I have dialed 901 but will not connect. Any ideas please?

Anonymous by Not applicable
  • 1029 Views
  • 2 replies
  • 0 kudos

Resolved! iphone 6s unlock...

asked for my iphone 6s to be unlocked as im going on holiday and want to use another sim waited 3 days to be told i have to wait till end of my contract when it says on the unlock form it can be done at any time but you still have to pay your contrac...

Anonymous by Not applicable
  • 4660 Views
  • 9 replies
  • 0 kudos

Resolved! O2 PAYG to O2 monthly - 2 different numbers

Hello, I recently paid off my device plan so am free to go where ever i want now, am guessing my number reverts to a PAYG number. However, i have just ordered a contract phone through mobilephonesdirect on O2, i did not select upgrade option and now ...

Anonymous by Not applicable
  • 1462 Views
  • 4 replies
  • 0 kudos

Resolved! Myo2

I changed from payg to contract and I can't log on to my O2It tells me I have 2 accounts.I've been to 2 O2 shops and no one seems to be able to fix it

Anonymous by Not applicable
  • 1498 Views
  • 3 replies
  • 0 kudos

Resolved! Emailing 02

How do i email 02? i can't seem to find the link ?

Anonymous by Not applicable
  • 2718 Views
  • 9 replies
  • 0 kudos

Resolved! Leaving O2

I have submitted my O2 PAC today to my new provider, reasons for this decision well documented in previous posts, I believe, from information on other posts, that's all I need to do to terminate my contract with O2 ?I have just started my new monthly...

Anonymous by Not applicable
  • 2335 Views
  • 23 replies
  • 0 kudos

Resolved! Student Discount

Seeing as I couldn't get on the live chat today thought I'd try here.I tried to apply my student discount back in June but something went wrong and it wouldn't work. I used the live chat and they said they would apply it for me. July comes still no d...

Anonymous by Not applicable
  • 1624 Views
  • 6 replies
  • 0 kudos

Resolved! Genuine refund message

I had this email from o2 this morning advising of a refund I am expecting one but it looks a bit strange. Does anyone know if this is genuine. The above referenced order has been refunded.We have refunded the charge today onto your payment card.Pleas...

Anonymous by Not applicable
  • 1679 Views
  • 5 replies
  • 0 kudos

Resolved! Direct Debit

Hi. My first o2 bill is due and I just want to know whether a direct debit has been set up or if I have to make a payment online. I've tried live chat but it's always busy. I purchased my phone and contract through the Carphone Warehouse. Any ideas?

Anonymous by Not applicable
  • 1843 Views
  • 13 replies
  • 0 kudos

Resolved! Help ending contract.

Brilliant if anyone could help me ..My contract date is up on 6th Nov and billing date is 1st Nov,ive tried to get through to 02 for 3 days and kust left hanging in a que,the live chat is a waste of time,how on earth do i cancel my contract before th...

Anonymous by Not applicable
  • 2377 Views
  • 3 replies
  • 0 kudos