Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Roaming Charges

I have paid for a daily bolt on to make and recieve calls whist abroad however i have a number of charges for calls (normal landline numbers) that i made back to the UK on a couple of days. Why would this be?

Resolved! Moving number onto new sim

I've applied to move my sim from my O2 payg to my new o2 contract sim.. Its 48hrs and still no change. I tried calling but due to covid 19 they state only accepting emergency calls. I went back to fill out form manually again incase first attempt fai...

Upgraded to new Samsung S20 plus 5G

Hi, story short but O2 customer service is not helping me here im trying to make point but on one is helping. cqn some one advice please!I upgraded my old phone to new Samsung S20 on 29th Feb, Phone should arrive on 10th of March between 12.57-13.57 ...

Restore after bill payment

Does anyone know how long it takes for your outgoing calls and texts messages to restore after paying your late bill.

Return Center Open?

is the return center still open. Im running out of time to return a handset and dont want to send it if its not open

Resolved! Change to a SIM only contract - how do I do this now my 24 month contract has ended?

I have had a 24 month contract with an iphone 8 which ended on the 15th March I would like to move to a SIM only deal. O2 have a good one at the moment with Disney+ as an incentive and I would like to do that. I have tried to do this on the app or on...

Resolved! My Apple Watch tariff

I would like to cancel my watch tariff as I don’t use it no more.

O2 bill unpaid - device disconnected

HiMy device has been disconnected, I left it too late to contact due to anxiety issues. I'd like to discuss my options regarding paying my owed debt. Thank you.

extra £100 when tradeing in phone

Hi, i upgraded my phone and was told instore that i would get an extra £100 for my phone when i trade in my old phone. i was told to bring my old phone back into the store when ive moved all contacts, pics etc onto my new phone and they will send it ...

Transferring number from O2 to new O2 sim

I've recently got a new contract with O2 and want to keep my old number. I've used the online form to transfer the number, before 5pm yesterday, said it would be done next working day (today) but my old number is still working even though they said i...

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