Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

lost my number

I called customer service and wanted to transfer my second number from Virgin Media Company and I gave them my old number with company 02 and after two days they sent me a new sim and they stopped my old number and they told me you asked for that and...

Restrictions

My phones been restricted and won’t even allow me to ring 202 to pay I need my phone as I’m in isolation please help, I have no other phone to use to ring and live chat ain’t working please help

Data

Does extra data renew monthly or does it have to last the full contract?

video recording problem

I cannot record video outside...the button turns grey...what am I doing wrong....Samsung S20 Plus

Resolved! Text message

Had a text message saying issue with bill processing and to change payment infoHas anyone else had this

Upgrade on O2, but can't do it via Third Party

Hiya, My contract is not due until September but O2 have offered me an upgrade now and they will pay the rest of my contract. So, armed with this information, I decided to try and upgrade with a third party so that I can claim a free gift, however, t...

Resolved! Purchasing an apple watch/sim only

I currently have a sim only contract with 3 for an iphone 8 plus, I'm trying to order an apple watch with o2 but I'm having a massive problem with this pay monthly account thing. I don't know what I need to order for this to work and (admitedly I'm n...

0345 - charged or free within contract minutes in 26th March 2020

Can only find information from 2018. So, as of March 2020, are 0345 calls included in mobile contract minutes or charged separately? I read the old posts, 03 calls are included but I'm also a talktalk customer and they charge for 0345 but do not char...

Payment

Hi want to know what 02 is doing to help people whose wages have been delayed due to the coronavirus as my bill was due 2 days ago and due to wages being delayed been unable to pay and within a.day 02 on the phone chasing payment

COVID 19. - payment freezing

Some or most of you are probably in the same situation as me where your employers have shut down due to government advice. I have no means of being able to work from home. Does anyone know if O2 will be introducing payment freezes to assist with this...

O2

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