Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 453681 Views
  • 2 replies
  • 2 kudos

Covid 19

I can not pay my bills due to the closure of my business how can I talk to someone.??? I have tried several times but keep getting told they can’t answer calls.

Clarer88 by Level 1: Joiner
  • 1379 Views
  • 2 replies
  • 0 kudos

In need of urgent help

Hello everyone my names leon and I've recently had a bit of a problem with a contract of mine so a month or so ago me and my girlfriend split for personal reasons and 4 or 5 months before that I took out a contract in my name for her so she could wor...

replacement SIM not working

Not sure if anyone can help me but here's hoping. I lost my phone a week ago and 02 barred the phone and sim. A new sim arrived fairly quickly and today I received my new Samsung S10. 02 had suggested the sim would be ready to use straightaway and my...

DebbieC by Level 1: Joiner
  • 807 Views
  • 3 replies
  • 0 kudos

O2 online chat disappeared

Anyone experienced the same issue? cant see the chat function anymore

Zhimeimei by Level 1: Joiner
  • 664 Views
  • 1 replies
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Resolved! pocket hotspot

My new pocket hotspot arrived in Saturday. When I turn it on the signal icon is green (after the initial activation lights) but within 1min it turns red. I've tried using it in as many different places as I can but it's the same every Time. We have 3...

AmberW by Level 1: Joiner
  • 1940 Views
  • 7 replies
  • 0 kudos

Student discount

I’m struggling to add my 20% UNiDAYS discount into my monthly airtime.

Taylor14 by Level 1: Joiner
  • 1205 Views
  • 2 replies
  • 0 kudos

Closed Account Bills

Hi all, I've got a number that is now inactive and the number is no longer showing on my account so I can't access the bill. Called customer services and the phone was put down on me by the phone system due to the coronavirus-caused down-scaling of t...

riggersss by Level 1: Joiner
  • 1209 Views
  • 2 replies
  • 0 kudos

Return accessory

I would like to return an accessory, how would I go about it? It states I have 14 days to do this but have been given no instructions as to where to post it.

Wendy3 by Level 1: Joiner
  • 1088 Views
  • 3 replies
  • 0 kudos

Monthly to sim only

I want to go from monthly to sim only and keep my number how do you do it online because phone lines are busy

Hayley3 by Level 1: Joiner
  • 1977 Views
  • 9 replies
  • 0 kudos