Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

Resolved! text charges ?

I have been on pay&go for years and have always had unlimted texts, so why am I now being charged for every text I send ???Anybody else suffering with this ?

Anonymous by Not applicable
  • 12 replies
  • 0 kudos

Resolved! Moving Networks from o2 whilst in mid refresh contract

Hi, I've transferred to EE and migrated with my PAC number. I have 12 months remaining contract with o2. I was expecting a final bill of £399 to pay off but I have only been charged £40. Will I still pay my phone off monthly?

Anonymous by Not applicable
  • 5 replies
  • 0 kudos

Resolved! Letters threatening to pass me to debt collecting agency

I had a contract which was separated into two parts: the device plan & the airtime credit. I got bored of my phone very quickly & decided to cancel my contract. To do this I need to pay my remaining airtime bill & the remaining of my device plan whic...

Anonymous by Not applicable
  • 5 replies
  • 0 kudos

CS refusing to give me pac code for P&G account

I bought an O2 pay and go SIM 5 years ago, and regularly buy O2 top ups. I now want to change to a different network and have been told to get my PAC code so I can keep my number.When I called CS they said my number is with giff gaff and I have to co...

Anonymous by Not applicable
  • 7 replies
  • 0 kudos

Resolved! Sim swap and stay on existing tariff?

Hi,I've got a question regarding sim swapping.I'm currently on O2 Refresh, with 5 months remaining on my contract. My phone is an iPhone 4S, with £50 outstanding on my rental agreement.I've been offered an unlocked iPhone 6 at a decent price and I'd ...

Anonymous by Not applicable
  • 16 replies
  • 0 kudos

Resolved! First bill help

HiI've just joined O2 on the 1st, whilst setting up my phone I asked the woman when would my first bill be expected to be paid and she said in about 30 days. Now I have finally been able to sort out an O2 account and in exploring the app I have come ...

Anonymous by Not applicable
  • 4 replies
  • 0 kudos

Resolved! Samsung S6 Roaming Problems

I am having problems with O2 roaming in Italy and Slovakia. I have a new Samsung S6 on an O2 refresh contract. I have had international roaming and O2 travel activated on my account for over 10 years.The phone will connect to the international networ...

Anonymous by Not applicable
  • 6 replies
  • 0 kudos

Discrimination of customer type

I've had a pretty hellish experience with O2 over the last 2 days which almost made me give up on the network I've been a loyal customer to since 1997. My new iPhone 6s arrived last Friday although it wasn't until Monday I managed to find the time to...

NetworkNorm by Level 2: Apprentice
  • 18 replies
  • 0 kudos

Pay and go

WHy is there never anyone on payg chat and the queues to speak to someone ridiculously long? 30 minutes + wait! Shocking customer service

Anonymous by Not applicable
  • 3 replies
  • 0 kudos