Number transfer

GillK · ‎09-02-2020

I upgraded my phone over a week ago and transferred to O2. My previous network provider gave me a PAK code but I am still waiting for my number to transfer over. I was told this would take 24 hours. Any idea when this will happen?

MI5 · ‎09-02-2020

@GillK

If the request was successful you would have received a text giving you a date for the change.

If no text was received, you need to chase it up with customer service Guide: How to find help & contact O2

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎09-02-2020

Nothing will happen over the weekend so call them Monday as early as you can and it should be done by Tuesday if the process hasn't been started yet. As said, you should get a text telling you the day it will happen.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Marjo · ‎11-02-2020

Hi @GillK , how are you doing today? It would be lovely to hear how you're getting on with the number transfer. Did you make any progress with that since you last posted?

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