Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Customer treatment

Why has O2 decided to charge me the same amount of money for calls, texts and data now that my phone has been paid off after 2 years? Not only this but they have scrapped my 10GB of data forcing me to pay extra money monthly for data. Very poor servi...

Resolved! Can you no longer upgrade on O2 every year?

Every year ive seen the upgrade on us option to upgrade to the next iphone. however this year i didnt see that and still not appeared 14 months into this contract i'm just wondering if you cant upgrade every 12 months on O2 anymore. Very dissappointe...

Resolved! Transferring Number From EE to O2 - No Change

Recently purchased a new O2 pay monthly sim from the online shop and wanted to port over my number from EE with it. I provided the PAC where requested in the buying process and placed the order on 21/11/19. My contract with EE ended the next day and ...

Resolved! O2 OPEN

I have an O2 open company code, but struggling on how to apply for the discount. I have logged into MyO2, but no clear guidance. Any advise?

Resolved! i wanna chage my payment details

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Resolved! How do I stop the contract

How do I change SIM only tarrif for my exisitng plan

Resolved! Sim postage

I signed up to a sim only contract today at 10:30.i haven't received any email to say its been despatched, will it already be on it way to me?

Resolved! Giving o2 a pac code

I want to give o2 a pac code to move my number over from my old provider but can’t get through on 202 is there any other way of doing this?

Resolved! No Data in BN17

As above, no data connection in BN17. Staus check site is not showing any fault. I tried calling customer services but I got disconnected after a message to try again later ?!? I tried a chat (Sanah) but they state their system isn't working? what a ...

Resolved! o2 Coverage really bad?

Im having issues with my network coverage (oxford). My phone keeps saying no service all the time but the coverage on o2 is saying its working fine, so i assumed it was my phone (iphone 4s). Now my mum's phone which is the same as mine and also on o2...

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