Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 111422 Views
  • 15 replies
  • 5 kudos

4G in Belfast

Getting a 4G signal in Belfast (BT4) Stormont area. Hope it's not just for the Giro D'Italia to fool the visiting media.

Nisky by Level 1: Joiner
  • 5055 Views
  • 83 replies
  • 0 kudos

on hold

I have been on hold for 40 minutes, is anyone working ?

Anonymous by Not applicable
  • 961 Views
  • 4 replies
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Resolved! Getting a new contract with one month left on existing one

I have one more payment to make on my current 24 month contract and want to upgrade my phone now. O2 are asking way over the top for the phone I want but I could get it at Amazon as a new contract for a good price (I don't mind having a new number so...

Anonymous by Not applicable
  • 1701 Views
  • 4 replies
  • 0 kudos

another "requesting PAC code"

I've been bought a mobile (another provider) as a present & need my PAC code. Seached and found this link: http://www.o2.co.uk/search/results?selected_categories=help&selected_types=html&selected_types=Video&query=PAC+code The article said " Want to ...

Anonymous by Not applicable
  • 1455 Views
  • 18 replies
  • 0 kudos

Lost phone!

Today I lost my phone at the park, after being put on hold for what seemed liked forever getting more annoyed I hung up and decided to drive into town to the 02 shop! Here I found the customer service disgusting and rude. I was told to Sit down and g...

Anonymous by Not applicable
  • 1055 Views
  • 5 replies
  • 0 kudos

New tariff paying but not getting new services

I am paying more as I upgraded on 17th April from 500mb to 4GB but my data allowance has been stuck at 500mb on my account. I have called and spoken to customer services 3 times and they keep saying it has been upgraded but my allowance ran out at 50...

Red66 by Level 1: Joiner
  • 969 Views
  • 4 replies
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Resolved! Is it true giff gaff is sapping the o2 service?

Hi, Accoring to the map my area BN32AB should have good indoor and outdoor coverage!... its been apalling for months and slowly declining, i now have "no service" 90% of the time indoors where i work, and occasional low unusable signal the rest of th...

Anonymous by Not applicable
  • 2682 Views
  • 15 replies
  • 0 kudos

Resolved! I want to add another contract to my existing account??

I have 2 contracts with O2 but only one is on my account. I brought them only 2 months apart but I cant seem to link my other number to my existing account so that I can view both of my bills and devices at the same time to keep track of my account. ...

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Anonymous by Not applicable
  • 20426 Views
  • 4 replies
  • 0 kudos