Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Contracts

Why are your contracts 3yrs and carphone wharehouse are only 2. And are cheaper.

Resolved! barring my handset

if my bill isnt paid for long enough can o2 block/bar my handset or only my number? is there any case they would block the handset

Switching to new O2 contract

Hi,I am currently on an O2 pay monthly deal that is out of the minimum contract time. I've found an O2 deal that is significantly cheaper but is only available as a new contract, not an upgrade. Will I be able to switch my number to the new deal just...

Resolved! I have two numbers on my account, One is a gift HELP

I have two numbers under my account, mine and my partners. I want to get him the Apple Watch for a gift but I don’t want him to get a text message notifying him of the order. I spoke to someone from o2 help and they advised me because I’m the main ac...

Resolved! Data Usage Abroad

Hi,Recently my wife and I were in Nepal and India on holiday and within two days of arrival in Nepal I had received a txt stating that "You've reached 100% of your Spending Cap".My wife got the same txt the next day.Neither of us use data much other ...

Resolved! Credit referals

Hi. I have recently been refused a contract.I have sent an e mail to the credit referals team but have not had a reply after 6 days and 2 chaser e mails.I got my own credit report from equifax and scored 469 against a national average of 380. There a...

Resolved! Call baring

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Selling on Contract

Hi. I have recently purchased a new phone and placed the SIM card I have from my O2 contract into my new phone - all is working okay. I’m thinking about selling the phone I have on that contract due to it not being needed. I will continue to pay the ...

Resolved! Number switch fiasco

Switched from TalkTalk to O2 yesterday. Was informed that my old number would be switched to my new account by 18:00 yesterday. Sixteen hours later and it still has not happened. Massive inconvenience. I'm hugely disappointed and angry..

Resolved! CCA documents?

I’ve still had no luck getting an answer on whether i’ve been successful or not with my phone contract, they have took £400 from my bank and keep saying they’ll get back to me in 24 hours but i’ve heard nothing? Does me receiving a CCA etc, give any ...

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