Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! moving my sim only contract onto a device plan

im currently on a sim only contract and my phone is breaking. i cant afford to buy a new phone outright. if i go into the store would they be able to move my sim only onto a device plan. or would i have to pay off my contract first?

Resolved! Charges while abroad

Hi all, currently in Cape verde and have just seen I've been nearly £28 for my first day here and 81p for the 2nd day even though I've had all my mobile data and data roaming switched off. I got the usual here is your charges text and then immediatel...

Resolved! Dongle & Wifi Broadband

I am looking for an explanation of what is provided with a Dongle and Wifi broadband. A friend presently has PAYG only but hopes to switch to monthly contract and specifically the contract which provides 75GB of data and 100 texts per month.What I ne...

Resolved! My dim

I have a pay monthly sim that I need to find the phone number of. I have not got any paperwork except the numbers on the sim. What do u do?

Resolved! Incorrect order sim card

My order is (number: ms-xxxxxxxxx) xxxxxxxxxxx.I was calling more times to 202, to cancel my order what I did by mistake on 25/10/19.Please cancel new sim cardThank you [mod edit: please do not post personal information such as phone numbers on the p...

Resolved! Kids on O2.

I have 11 year old child who I want to set up on O2, my wife and I are on a 12 month O2 sim only deal as we buy our phones outright, When I TRAVEL I generally have plenty data left over and would like to share the data with my children, but I am told...

Resolved! O2 open

Hello I have recently upgraded my phone and I am eligible for o2 open colleague discount through my company. I have uploaded a payslip but it does not have my NI number on there will this be a problem? I have given my NI number on the o2 open website...

Resolved! Ending O2 Refresh Contact - Can I just end the airtime plan?

Hi all, a bit of a weird one. I've taken out another contract with another provider wish to end my O2 refresh contract. I understand I can end the contract just by paying the remaining device plan amount and it will end in 30 days. But what if I cann...

Someone accessed my account and reported my phone stolen, why?

Yesterday I lost all signal on my phone and it transpired that my IMEI number was blacklisted. When speaking to live chat this morning, they said that I had called at 16:34 yesterday and reported the phone as stolen, which I didn't do. Strangely enou...

Resolved! Switch phones mid contract

After many years with an iPhone I have switched to an android phone for the first time. I’m not happy with the android interface and wish to go back to an iPhone.I am only a few months into my contract. Is there any way to change phones mid contract.

O2

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