Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Billing

hi I have recently upgraded my ohone when speaking to someone from o2 they said my monthly payment would be 46 pound month when I have looked at the bill there is now something called a device plan this was never mention to me when agreeing to the 46...

Trying to pay bill

Was sent a text saying service was cut off and to phone payment line to discuss payment. I have been trying to call to resolve this as it is only a month late and due to current situation due to coronavirus. How can I resolve if my network will not l...

Airtime bill

My contract is up on 5th April and I have paid it off. I need to cancel my airtime bill as I have taken out a new contract still on o2 but through carphone warehouse. I can’t get anyone on the online chats or over the phone. Is there another way I ca...

Spend cap

How can I increase my spend cap when I cannot get through on the telephone or on live chats. Been trying for over 24 hours

Apple Watch

I ordered an Apple Watch and it’s saying there reviewing my order they took 20 pounds out of my bank and haven’t got back to me

Disney Plus: Legal Documents (66) in App, Web Spinner constantly spinning

Morning, I seem to be unable to redeem the 6 months free for Disney+, through the app I get a error code 66 with legal documents absent and then through desktop I just the spinner indefinitely for Disney+ site. Anyone seen something similar? And can ...

Zoom app

Does anyone know if I dial into the zoom app for video conferencing it will be part of my unlimited minutes? Or is it classed as a premium number etc? I have been using it via wifi dial in but it lags quite a bit. Thank you

Can't order

Is anyone else having trouble ordering a new contract?Won't get past the payment screen

o2 and disney + with existing account with £2 off

Still cant add disney+ to my pay monthly account with the £2 off per monthWhen i go to offers for you i get the choice of o2 drive onlyWhy didnt o2 just make it a simple, like text "disney" to o2 if you want to add it to your account. like EE would h...

Resolved! Device paid up...how to cancel tariff?

Hi there, I have paid up two devices on my Pay Monthly account but am still being charged for the tariffs on both...How do I cancel these so no more money goes on these devices and the Airtime bill? TIA

O2

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