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Text received unable to process bill but payment has gone through

Wwwwwwww
Level 1: Joiner
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on ‎19-12-2019 15:19

on ‎19-12-2019 15:19

Hi I received a text message saying my bill is unprocessed but when I clicked the link to the reference it is an invalid link. When I check my bank details it states that the direct debit has gone through. What should I do in this situation?

Thanks
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jonsie
Level 94: Supreme
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on ‎19-12-2019 15:22

on ‎19-12-2019 15:22

The text is a scam. Delete it. We usually advise never to click on any link in any text and not to give any details.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎19-12-2019 15:28

on ‎19-12-2019 15:28

@Wwwwwwww 

This scam is rife at the moment and you'll see many more instances reported on the forum.

Block the number, ignore the text and do not follow any links from text messages, ever.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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