Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! eSIM and physical SIM simultaneous use (for same number)

Hi, I have purchased an iPhone 11 pro , and before doing the Sim swap from my physical SIM to eSIM, I was wondering if I will at all be able to use that physical SIM at the same time? E.g. inside a different phone, or that physical SIM becomes deacti...

Resolved! Cancel device insurance

I want to cancel my devices insurance?

Resolved! If I Leave 02 before my contract ends in Dec will I need to pay a penalty

My 02 contact is due to end Dec 27th , if I leave 02 how much will 02 charge me as a penalty for leaving early?

Unable to send sms

Hi, I have just got a sim only contract for my son who is having an old iPhone of mine (I selected I would be using an iPhone when getting the sim) he can send a message via iMessage to those who can receive them but is unable to send a message to an...

Resolved! Ownership transfer

Hi I got two contracts and I want to transfer 1 o2 contract to my sisters name is it possible?

Resolved! Complete data usage when abroad, but get charged for only one day!

Myself and my wife had been abroad and we used data for one day each, because of the situation. Obviously we were charged £7.5 extra each. But, apparently on the day we returned, we were sent a text that we have used all data (both of us), we both ha...

Resolved! Unable to use bolt on data

I purchased a 9GB bolt on when I started my contract, but for some reason I am unable to use it. Why?

Resolved! Unlimited SIM for modem

I am trying to set up 4g home broadband using an outdoor wireless router that I already have, so I just need a SIM. There is a £35 12 month unlimited contract that looks ideal, but the small print 'fair usage' says you can use it in a phone or a tabl...

Resolved! Changing phone number

Can I change my number on O2 account or do I have to visit the shop as I can’t find Anything about it on myO2

Resolved! what a joke O2 is

So my contract came to the end since there is nothing good from O2 to choose for upgrade decided to go through the third party shop for an upgrade. Gues what order declined for the credit check reason? But then they quite happy to give you an upgrade...

O2

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