Unlocking my phone network to use a new sim.

[SJParkin]

I have tried unlocking my device to accept new sims but i have entered it incorrectly more than 5 times so that the device is now hardlocked so i need the master reset code as im unable to use my new sim card until this is resolved, any help?

[Bambino]

@SJParkin  Take a look at this guide: https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

If the phone is definitely hard locked you'll either have to contact the manufacturer or see if a local High Street phone store can help you.

[MI5]

@SJParkin 

I'll tag @Marjo and @Martin-O2 to see if they can help you. 

[Marjo]

Hi there @SJParkin , if you're struggling with getting the code, I'm happy to get someone on our end to help! I'll need some additional details in order to pass this on to our Gurus so will drop you a private message here on the forum shortly.