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Disconnected

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JuliaB1
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on ‎25-06-2025 21:12

on ‎25-06-2025 21:12

Hi guys, I have a question. I ordered a new sim card to replace my very old one (PAYG) over the phone on Monday. And this afternoon I suddenly got completely disconnected, cut off - no internet, no network and can't receive any sms or calls either. New sim has not arrived. Could the O2 have switched sims for me without letting me know and before I received my new sim? I really need to be able to use my number for work purposes and don't know what to do. Any advice would be appreciated. Thank you

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MI5
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on ‎25-06-2025 21:24

on ‎25-06-2025 21:24

@JuliaB1 

Standard practice is to disable the old sim when a new one is ordered!

If you pop in store with photo ID, they will fix you up there and then.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎25-06-2025 21:24

on ‎25-06-2025 21:24

@JuliaB1 

Standard practice is to disable the old sim when a new one is ordered!

If you pop in store with photo ID, they will fix you up there and then.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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JuliaB1
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on ‎25-06-2025 21:29

on ‎25-06-2025 21:29

Oh, I see, would have been useful if they told me! Thanks for such a quick reply and info - I really appreciate it. Will do as you suggested! 

 

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MI5
Level 94: Supreme
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on ‎25-06-2025 21:32

on ‎25-06-2025 21:32

Agreed, it would be, although they often forget to mention it!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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