Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Going to Turkey Can I use my o2?

Going to Turkey, can I use my o2

Purchased items from O2 Shop - Money taken but nothing in order history

Hi there, Bought a few phone cases for my new S24 Ultra from the shop, the money has come out of my account, but I've had no emails, and upon looking in order history, I can't find anything relating to the order... But stuck as to what to do as can't...

payment taken, no goods

I am not an 02 PAYG/PAYM customer. on 4th October I recently purchased some phone accessories from the o2 shop. I created an account and used PayPal to pay for the transaction. The he website does say "If you’ve ordered an accessory that’s being deli...

Resolved! Data Rolling Plan

I had the £30 150gig riolling plan,it expired and i had 138gig data left, downgraded to the £10 10gig plan.What happened to my remaining data from previous plan

Resolved! Google Pixel Smartwatch Plan

Hello, I've searched other articles for an answer to this, but they seem quite focused on those who have purchased Samsung watches directly from o2, so apologies if this information already exits somewhere! At the beginning of April I'm looking to mo...

Resolved! O2 switch up

I have a promo code from Defence discount service but your system will not accept it. I am looking at moving on to switch up tarrif. Will a discount code work if I wish to use switch up.

Resolved! Porting to O2

I requested my old number to be ported to 02 last Friday and it's still not done. Calling the help desk in India didnt given much confidence either...

Cannot view Extras

Hi,I'm trying to activate an Extra for the first time (Disney+ in this case).But whenever I try to find the Extra to activate it I get the following error: I've tried from two different browsers on my laptop, and from the O2 app on my phone, and they...

Payment failed every time I try to place an order

Hi, could anyone tell me why I keep getting the payment failed error message whenever I try to checkout in the shop please? It did the same thing when I tried upgrading my phone a few weeks back which resulted in me buying through the chat function, ...

Accessories order tracking

I have order a accessory for Samsung Flip5. Samsung Galaxy Z Flip5 StarterPack. However, I havent received any email about my order after payment. Who can help in this? I have selected click and collect and its not dispatched yet and expected to arri...

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