Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 157004 Views
  • 147 replies
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Resolved! insurance claim

I have insurance on this phone and i dropped it yesterday and the whole back of the phone is cracked. Am I able to claim back via insurance?

julie29 by Level 1: Joiner
  • 264 Views
  • 1 replies
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Resolved! Apple Watch

Hi,I have 2 phones on my account. One for son. I want to buy an O2 Apple Watch as a gift for him. It’s asking me which number I want to link the watch to in the account. If I choose my number ( so he doesn’t get a purchase or delivery report, it’s a ...

Kate009 by Level 1: Joiner
  • 377 Views
  • 4 replies
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Resolved! Wrongly charged for Amazon Prime

I've been charged for Amazon Prime, even though I cancelled well in advance of the expiration date, and even though I didn't get another month after the trial period ended. ??

WhiteLeaf by Level 1: Joiner
  • 202 Views
  • 1 replies
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Resolved! Aura

Hi to get on to the 02 community through my phone I have to type it in through Aura can't find the 02 community throught the app any more or am I doing something wrong

Pipstop78 by Level 10: Inspirational
  • 474 Views
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Cannot Switch Up - IMEI Not recognised

Hi,the longer this is going on the more disappointed i'm becoming with O2. visited the white rose store in Leeds on 19th Jan to preorder the S24 Ultra, paid £50 for the privilege. currently have the Sony Xperia 5V (purchased from the same store) whic...

Resolved! Customer Service via WhatsApp

Hey all, Is there a way to get in touch with O2 Customer Service via Whatsapp? I know you can do something similar from the mobile app, but I was wondering if there is something similar that Three and Virgin Media has... where you can get in touch di...

Resolved! I’m being sent to iPhones and phone plans I didn’t ask for

so happen was the other day I got called by O2 and they were saying there was an issue with my tariff or number Anyway, basically they’re just saying that I can get my same bill but cheaper with this new discount. I said sure that sounds like a good ...