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Can’t send texts

Maz100
Level 1: Joiner
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Have a new iphone XR and can’t send texts. Tried switching to another network manually and back but that didn’t resolve it. Can someone help? O2 customer service pretty much hang up on my every time I tried calling
Message 1 of 6
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5 REPLIES 5

Cleoriff
Level 94: Supreme
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@Maz100 

Have a look at this guide Guide: Text Message Tips (not sent or received) 

See if that helps

Veritas Numquam Perit

Girl in a jacket
Message 2 of 6
815 Views

MI5
Level 94: Supreme
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@O2Lisa 

Can you help please?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 6
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O2Lisa
Former Staff
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Thanks for the tag @MI5, I'll message you privately @Maz100 so we can look in to this for yousmiling

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Girl in a jacket
Message 4 of 6
795 Views

MI5
Level 94: Supreme
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Registered:

Thanks @O2Lisa 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 6
790 Views

O2Lisa
Former Staff
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You're welcome @MI5 smiling

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

signature
Girl in a jacket
Message 6 of 6
785 Views