Can’t send texts

Maz100 · ‎22-12-2020

Have a new iphone XR and can’t send texts. Tried switching to another network manually and back but that didn’t resolve it. Can someone help? O2 customer service pretty much hang up on my every time I tried calling

Cleoriff · ‎22-12-2020

@Maz100

Have a look at this guide Guide: Text Message Tips (not sent or received)

See if that helps

Veritas Numquam Perit

MI5 · ‎22-12-2020

@O2Lisa

Can you help please?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2Lisa · ‎22-12-2020

Thanks for the tag @MI5, I'll message you privately @Maz100 so we can look in to this for you

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks

MI5 · ‎22-12-2020

Thanks @O2Lisa

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2Lisa · ‎22-12-2020

You're welcome @MI5

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks

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