Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Hotspot not working

Hi I signed up for unlimited data for six months. I have only used it in my flat for personal use and suddenly I can only access it via WiFi which I don’t have. Panicking as I I now work from home. Why has this happened?

Resolved! Due to pick up ipad

I’m due to pick up an iPad tomorrow but we now in tier 4 so what happens?

Resolved! I need the latest view of calls and texts before my next statement

HiI uregntly need access to my calls and texts before my next statement showing the duration of the calls and the numbers dialled etc.I can only seem to get this view after an invoice has been prepared. Is there anyway I can see this online before th...

Resolved! O2 sim I ordered says it's been delivered but I have not received it

I ordered a sim on the 10th of December. It apparently dispatched on the 11th and says on my o2 that the order has been delivered, but I have not received any such thing. Where is the sim I ordered?

Resolved! Live Chat not available?

Hi All,Anyone know why Live Chat to a guru is not available at the moment? It's been off since yesterday morning.Or, anyone know how to call 202 from abroad? I've tried +44 844 809 0200 but it just says "number not assigned". Any ideas?Thanks,Nick

Strange cost of Apple Watch service

Hello, I have a pay monthly sim only deal at £8 per month. I signed up to enable my Apple Watch, which I had read was previously advertised at £5 per month. I am now billed an additional £9.01 for my Apple Watch. Is this right? Cheers Keiron

Contract

How much is left on my contract please? How much more do I owe? My boyfriends just got a way better deal on a better phone so I want to sell my phone and pay you off. Your charges are ridiculous so please just respond and tell me the remaining balanc...

Resolved! If I upgrade do I keep my number

Hi does anyone know if I upgrade do I keep my own number

Resolved! Boltons

How do I remove Boltons? there’s nothing on how to that I can find I want to cancel my phone insurance

Being charged 2 sets of VAT for app purchases

In the past I've bought things through the app store for a few quid here and there so it's never really crossed my mind, but recently I charged £55 from Google Play through my o2, it was a big enough change in my bill that o2 sent me an alert stating...

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