Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

5g Network Not Working

https://www.thesun.co.uk/tech/13732138/o2-5g-towns-cities-uk-where-locations-map/?login=true 5g apparently is now in Bournemouth, I live in Bournemouth, I have 02 5g sim in my iphone 12 pro, it is still showing 4g, why is it not on 5g yet? how do I t...

Resolved! Tarrif question

Hi all,I received a text yesterday saying my tarrif was coming to an end. I tried to contact customer Services but could not get through and kept getting cut off.My question is, if I do nothing will the tarrif stay the same?thanks,Gerald

Resolved! mobile unobtainable

I have no signal in my house, so cannot make or receive calls, except calls over wifi. Now friends are reporting my phone is ringing unobtainable (continuous tone). I have tested from my landline several times, I get the same. I have switched off com...

Resolved! Upgrade.. that never was?

Hi, just wondered if I could have any help or advise concerning a potential upgrade I feel I was inline for. I had a SMS message from o2 just before Christmas Day just gone to say, if I upgraded to the pro max 12, o2 would pay my remaining contract o...

Resolved! PAC code swapping over

Good morning I entered my PAC code on the 02 website saturday to take my number from my revious provider EE but it is yet to swap over. How long should I wait or is there someone I can call about this? Thank you

Resolved! Text Message

I’ve just been sent a text allegedly from o2 saying my monthly billing plan has failed and I’ve been sent a link to continue using o2 services. Is this genuine?

Repairs

I’m sending my phone off for repair. My post is severely delayed due to Covid so I asked if I can pack it myself and have the address to return it.The advisor said that I can print the repairs label directly from there website.I cannot find it anywhe...

Resolved! Overdue payment

I was overdue on a payment and my data, calls and messages were stopped but i have now paid it before the deadline that was set but it still says that im overdue and my 4G wont work.

Data allowance

Hi,I started this new contract in April. It gives me 30gb data allowance with 15gb extra allowance. I've been alerted that my 30gb has been used up and I cannot use any data. However I still have my 15gb?On the o2 dashboard it says I gave 15gb of dat...

Resolved! New contract

Hi I’ve just ordered a new pay monthly sim from you guys I believe it’s all been accepted but I put the wrong email address in when doing it and I can not see the emails you are sending me how do I change the email address you have for me please

O2

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