Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Can't roam in Cyprus with o2

Can't make calls or send messages while roaming in Cyprus with o2 pay monthly on samsung galaxy note 9.Need help

Resolved! Out of contract

HiMy contract ended at the end of November and I’m now on a monthly rolling charge . I have bought a new phone and contract with O2 via mobile phones direct. I kept my number. Do I need to cancel my rolling monthly contract with O2?

Resolved! New customer

Hi. I’m a new customer, I signed up for a pay monthly sim last Saturday and the sim still hasn’t arrived. Pleased can this be looked into

How do I add another device or SIM to my account

looking to add my elderly parent to my account. Parent is currently with another supplier on a Pay as You Go scheme. The thinking is to transfer to O2, with their existing number, that can be put on my account - recall something call Sharer plans tho...

Trying to buy Apple Watch as gift

I am trying to purchase an Apple Watch on pay monthly through 02 however it is for a gift. Can I purchase it through my 02 account and then the number be changed later on to my partners number or is there no way of me doing this discretely?

O2 have destroyed by credit score rating - very bad situation

Hi fellow O2 customers, My house has been sold and I have today been refused a mortgage on my next property on the basis that I have ‘defaulted’ on an O2 phone contract/credit agreement in 2015. This is an O2 error. I have full O2 chat transcripts sh...

Text charges

PLEASE HELP! I can't get through to O2 customer services/online chat or gurus - anyone can answer my question is appreciated.. ARE TEXTS TO 88440 FREE OR CHARGABLE? Google search advises they may be on different tariffs and I don't want topay but I a...

Resolved! Blue Light Card

Hi,Does anyone know if I can add on my blue light card discount after I’ve purchased?Thanks!

Resolved! Bill £1.93 more than what I signed up for

Hi, I’ve just joined o2 and signed up for a contract that was £29 a month - which is what’s on all the physical paperwork I’ve received. But myo2 says my first bill is £30.93 and I’m not sure why? It’s not because I’ve gone over data limits or anythi...

Resolved! Waiting for new phone

I ordered a new phone for my grand-daughter on the 5th of december and was told it was out of stock they have taken the up font payment how long do they take to come back into stock as it is a xmas gift, Thank you.

O2

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