Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

SIM card

Just received a new sim card replacement, from a micro to a nano, it appears not to be registered. Can't make or receive call, the online chat service is not available, any ideas please.

Sending SMS from UK to abroad

Hello I'm recently just joined O2 and when I'm sending a text to a friend who lives in the Netherlands he's receiving the text from a random number. My number isn't coming up. A completely different number is coming up every time I text him. The rand...

Resolved! customer service%20contact%20number

looked everywhere but still cannot find the number to speak to a humanoid regarding renewal of my contract

Resolved! Phone broken down

I am staying in France. My phone has broken down. I have an old iPhone I could use but it takes a smaller sim card. I tried cutting down the other one with scissors but that didn't work. So I need to order a new sim. But when I go to MyO2 to order on...

Resolved! data roaming

I am living in Greece atm.Will my charges be excessive if I continue to use data roaming post brexit

4g signal has been turned off?

I keep getting a iPhone notifications saying “o2 has turned off my 4g calls on your account” this isn’t a new phone had for 18 months, it not working in my area or in my work which is 5 miles apart, no one else has this problem on O2, I can’t speak t...

Resolved! How to check what insurance you have?

How do you see what insurance policy you have?

Resolved! Contract paperwork

Hi, I was wondering if there is a way of retrieving my initial contract agreement via e-mail or post? As I never received it to begin with.Thanks.

Resolved! Disney +

Hi everyone, In early December I changed my contract to a SIM only £15 a month contract as my £40 a month for the phone had ended. I saw you could get Disney + six months on 02 for free, I unfortunetly forgot about it. Checked now and its £5.99 plus ...

Resolved! Transferring data to iPhone 11

Hii just got my new iPhone 11. There was no instructions, so I put the new SIM card in the iPhone 11. I did the sim swap with my old phone (iPhone 8+). And I've been waiting for ages (3 hrs) for-my data to transfer to my iPhone 11. Did I do something...

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