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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Non working Phone in Europe

Do I have to request activation of roaming from 02 before travelling to Europe. Last trip my phone didn’t work at all. Have tried to engage with o2 help directly but have not got an answer before chat terminates

Resolved! How to change Upgrade decision?

How can I change my choice? If I chose Upgrade to Samsung Galaxy S20 Ultra 128GB and I want to change to Samsung Galaxy S20 Ultra 512GB...

Resolved! Wifi calling unavailable

I've moved to an area with virtually no O2 signal and have two iPhones in the family that are supposed to be capable of doing wifi calling. However, when I try to switch it on in the phone's wifi calling section of settings, I get the message "To all...

o2 refresh billing after upgrade

Hi i was wondering if someone could help me.I just upgraded to get a new device. I paid off my device plan early. On my o2 app my new tariff is in place. Only thing is, my airtime plan on my old phone/contract looks like it will be billed on the 19/2...

Voicemail blocking

Hi allHope everyone is keeping well.Just want to ask how to stop voicemail messages from blocked contact on my Samsung note 10 plus( incase phone matters)As phone doesn't ring but I do get voicemail which I don't want. . . I have also emailed Samsung...

Resolved! Exchanging iPhone 11

I’ve got a delivery for an iPhone 11 coming this week however I’ve now changed my mind on the colour. Instead of returning the device back through the post and waiting about 5 days for it, can the device be exchanged in a store ?

Resolved! BlackBerry email

I have an o2 blackberry contract and am getting a new blackberry but don't want to use the o2 email address I was given. Ie I want to use a different email. Is the phone number only unique to o2, or is the email also? Or can I use an entirely differe...

Resolved! Spending Cap

Can a block charge to bill items and anything else out within my packages allowance? A do have a £0 Cap but see it does block the above!

Resolved! Overdue

Hey i have -15pound on balance and i pay 15more and now i have -30 ant show overdue payment what too doo its okay or some problem ? Cus i cant use internet call or text

Resolved! Can I edit my order?

Hi. Just ordered a new handset for my daughter but it is not in stock in Black. It is in stock in Purple though and she would like that just as much. Can the order still be edited once it has been placed but not yet dispatched?

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