Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Contract Cancellation

Hi, I contacted O2 by telephone in November to cancel my contract and was told all fine and account was closed so I cancelled the DD, now they are contacting me saying I owe them for the month of Jan and a cancellation fee?

Resolved! 5G sim

How do I get a 5G sim? Can I swap my current contract sim onto a 5G sim as I’m getting the iPhone 12 Pro Max. Need to know how to swap it over

Bad signal due to mast not working

The last 3 weeks a mast is not working correctly causing me problems am I entitled to a lower bill till this is fixed as calls ,text and Internet keep dropping out

Resolved! No order progress.

Hey all,Just over a week ago I ordered an iPhone 12 5G, and had it down for 2 day delivery. I've recieved no emails since the legal documents stuff and the order confirmation, a chat with support a few days after the order told me that my order was s...

Signal drops out

I swapped my sim on Christmas Day when I moved to an iPhone 12 and a 5G SIM card. Since then my signal is erratic at best. My signal drops out all the time, I can’t make or receive calls. I spoke to O2 customer services and they sent me a new SIM car...

Resolved! Can I get student discount on current plan?

I’ve just started my university degree and signed up with Totum and seen I can get 20% discount on airtime plans I was wondering if this can be applied to my current air time plans?Thanks

Replacement sim

Ordered a replacement sim due to a stolen phone on the 30th DEC, rung multiple times asking about it and then was told it must be missing despite being told to wait longer, ordered ANOTHER replacement sim after waiting hours on the phone, this was 8t...

Getting a PAC Code

There seems to be a lot of information on here about PAC Codes, mainly people having problems. I texted 65075 to get a PAC since I'm switching providers - the text failed every time. There doesn't seem to be anyway on the web-site to assist, even tho...

MMS link instead of downloading

Good afternoon all! I'm one of those unfortunte people who has the issue of getting an MMS message link sent to my phone rather than the actual message. A few details to help clarify my position first so we can hopefully get it resolved and so I'm no...

Phone bill

Mircosoft added money to my phone bill neeed a number to put in there refund page

O2

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