Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Visual voicemail and iData bolt on

New sim. But visual voicemail has disappear. Online help says to activate iData in ‘bolt ons’. Guess what, that option is not available on my O2 account.Any help gratefully received

“We couldn’t process your payment”

Hello,I have an outstanding bill I haven’t been able to pay because everytime I’m trying to make a payment it keeps reverting it and I got a “We couldn’t process your payment” message on screen, I don’t understand what’s happening cause I’ve been pay...

Coming back to O2

Good morning, I had a contract with O2, which ended in September as I was moving abroad. However, I now wish to come back to O2, while keeping the same number and possibly SIM card. I am not able to go to the shops, as I am not currently in the UK. I...

Resolved! Transfer number

I am transferring to o2 from Tresco. I rang with Pac code last Friday. Yesterday my d phone stopped working as expected but my new o2 phone isn't working. I have tried live chat but keep getting message that this is not available and I cannot phone t...

Resolved! Data allowance used

I recently plugged my phone into my laptop and started to download the updated software for the phone. Despite my phone and laptop being on WiFi it used my whole data allowance up. How is this possible?

Payment plan

I have set up a payment plan which o2 agreed on but they have completely disconnected my phone that’s a few times I’ve had to call to reconnect it but this time it won’t even let me call out or no text messages are coming through does anyone know ano...

Resolved! 2 weeks still not dispatched

Hello, I ordered a tablet 2 weeks ago and it still hasn’t been dispatched. I have been on live chat twice & the staff say I will receive an email soon as it’s dispatched. Is this normal? Does it ever take this long?

Resolved! How do I amend a direct debit when I change my tariff. It is impossible to speak to a real person.

How do I amend a direct debit . Do I have to .or is it automatic . I have searched how to do this and spent an hour being redirected to different pages and chat advisors who aren't there and can't ancswer the question. What ever haloened t speaking t...

VOICEMAIL

I am trying to switch my voicemail off on my Samsung A70, but each time I ring the number (1760), it keeps saying the same message. "Your messaging service cannot be switched off, please contact your customer service for further assistance." I can't ...

Handset not received

I took out a contract you took the upfront cost. I received all the paperwork and phone no etc and an email confirmation but I have never received the handset and the customer service is awful!! Not pleased at all!!!!

O2

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