Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

Resolved! My contract ends next week

Hi allmy o2 contract ends next week I am currently on tariff unlimited text and calls plus 5gb data for £21 per month my question is I know my mobile contract finish’s but what about my air time does it change to cheaper price or stays the same o2 ha...

Resolved! Roaming not working in Amsterdam

My Samsung A3 isn't working in Amsterdam. My partner has the same phone and it connected automatically! I have checked my account and everything seems ok, any suggestions?

MD by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Changing my phone

Can I change my phone and still keep what's left on my contract?

rena23 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Credit referrals

Tried taking out another contract earlier on today and said was unable to continue at the end of checkout and it said something like it's something to do with credit referrals this is my first contract with o2

Ryan1 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! O2 4G roaming in Spain

Hi,I’m considering changing to O2 on their 50GB sim only for £30 from Three UKI’m just wondering if O2 Offer 4G roaming in Spain? I’m going on holiday in may! Three uk only offer 3G roaming at the moment unfortunately unlike EE and Vodafone which off...

Resolved! No 4G coverage while in Spain

I have been to Spain numerous times whilst being with 02 they have recently incorporated the use of all calls text and data to be included in normal allowances when in the EU. But when ever being in Spain I have never been able to receive 4G coverage...


I have recenty transfered as my 24 month pay monthly contract expired. I went on sim only which my bill is apparently £20 per month. This months bill equated to £40 as I was not aware of curtain charges as I was not not informed

complaint by Level 1: Joiner
  • 3 replies
  • 0 kudos

Cap Call Charges

My son has learning difficulties, How can I cap calls on his plan?

optomism by Level 1: Joiner
  • 4 replies
  • 0 kudos

Loyalty be ???

Im a o2 customer over 10 years and Im not feel like a value customer ...No loyalty discount, offer exactly the same like for a new customers. I upgrade 2 days ago and even Im not eligible for Family Plan. (Me and husnabd on o2 contract, son o2 top up...

JMS by Level 1: Joiner
  • 11 replies
  • 0 kudos