Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Wifi calling disappeared after update

Wifi calling disappeared after I updated my Samsung s20 ultra to the latest android software.It must be an o2 glitch because another phone from another network had same update didn't lose the wifi calling.

Resolved! Why are there 3 separate payments taken from my account?

We have 2 O2 phones. Why are 3 payments taken from the bank every month? There is one for each phone and one for the insurance, maybe? Why is it not consolidated into a single payment.?

Resolved! Can I use a Uswitch O2 Phone Deal to Upgrade?

I am due an upgrade soon on a pay monthly contract. However a phone I am interested in upgrading to is too expensive on the online store. I used Uswitch instead for deals and found the phone I was looking for with a good and lower pay monthly price. ...

Phone not in stock

Hi I organised a new contract and expected the phone the next day and then got told it wasn’t in stock which has extremely annoyed meI only started a new contract as my phone screen is badly smashed up. I’m away after the weekend so how long am I exp...

Resolved! Premium text numbers

Are premium txt numbers blocked by default on new Sims. Trying to send to 61205 but message will not send

Adding on my Extra

I've upgraded my phone and was offered to add an extra to my plan, I got the phone first and decided to pick one of the extra, the Disney + offer. However when I tap on it and agree terms and conditions I am met with "Sorry We haven’t been able to ad...

Resolved! Exchange

Hi just wondering does anyone able to help I took out a contract for iPhone x but ordered the wrong phone I sent this back yesterday but before sent back applied for the phone I was after and it was asking for 550 upfront is this because id only taki...

Resolved! Payment Plan Team

I need to set up a payment plan as I have incurred extra charges while abroad and cannot afford mt bill this month. Is there anyway I can do this online through my account?

Late bill payment

There was a problem with my direct debit this month and I didn’t notice until you barred me phones - paid bill on my O2 app hours ago why aren’t my phones working still (even when I restart them)

Charged for an international text message I didn't send!

I've just been charged £0.10 for two international text messages sent three minutes apart to Sweden!One I've never been to or know anyone in Sweden, and two, I was driving a work van at that time so couldn't possibly have sent them! I've been charged...

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