Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Galaxy watch 4g, how does that work?

HI, i have a paym account, if i buy a 4g galaxy watch, do i need a new account/esim? i dont understand how it works?Regards Martin

Resolved! Personal hotspot

Hi, If I set up a personal hotspot on my iphone and connect my MacBook Pro will I use my data allowance or will I pay for any data usage as extra on my monthly billThanks for any adviceCurly

Resolved! WiFi calling stopped working Galaxy S20

Hello, After a recent software update earlier in December on my new (2mnths) old Galaxy S20, the WiFi calling has disappeared. This is quite noticeable as there is NO mobile service where I live and it worked perfectly before with the symbol visible....

Number transfer

Hello can someone please tell me how long it takes to transfer my number across to my new phone.

Resolved! Upfront cost

I just cancelled my upgrade order so i can get a different colour that is in stock, will i get my upfront cost refunded ?

Resolved! leave 02

I've moved abroad and no longer need my phone. I am not under a contract and just pay monthly. How do I leave O2?

Resolved! Urgent help required please

Hi all.I was due an upgrade this month. My account is in my fathers name but with all my other details - this was for credit check purposes when I was 16 and set up the account.I went online, selected the device and plan I wanted and opted to collect...

Tariff changed at the weekend and now no internet unless connected to wifi

Hi there. I received a call from customer service who put me on a smarter tariff at the weekend.My mobile number has remained the same and I have not received a seperate SIM.Since the change over, my internet has been non-existent and my emails are n...

Ending contract early due to poor service

Hi. Can anybody advice on ending a pay monthly sim only contract early. I have a12 month 100GB deal and barely use a few meg every month due to dreadful coverage. I am lucky if I get any signal, indoors or out and when I do calls constantly break up....

Direct debit

Why has 02 taken monthly direct debit from my account when I switched to another provider a month ago. How do I get a refund when I no longer have an account and cannot get in touch with anyone?

O2

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