Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Waiting for new phone

I ordered a new phone for my grand-daughter on the 5th of december and was told it was out of stock they have taken the up font payment how long do they take to come back into stock as it is a xmas gift, Thank you.

Resolved! how to talk to a customer advisor to change my bills date and payment date

I find it very annoying that O2 have changed how a customer can approach the o2 customer advisor. They make it as difficult as possible. Most of the o2 customers are not very tech-savvy, and o2 make it hard to change anything in the account online an...

Resolved! Unauthorised payment

Why has a payment of £1 gone out of my credit card when my direct debit is set up with my debit card. Also it’s impossible to find live chat on the website

Activate extras (Disney Plus)

I've just upgraded my tariff and have added the 6 month Disney+ extra. I followed the link in the email to activate it. While in my account in Disney it says o2 under the subscription. When I'm signed into myO2 under extras it still says I have to ac...

upgrade sim only 30 day plan

I am thinking about changing my current sim only 30 day contract and upgrading it slightly. I want to keep my phone number and have seen a plan for 16.00GBP per month. My current plane is 15.03 GBP per month Do I buy the new sim plan and insert it in...

Resolved! plug

I received iphone se 2020 recently ordered to replace earlier iphone se. Charging cable received does not fit plug used for previous phone, understand its the fast charging cable.On all previous purchases plug was part of the order. I feel this shoul...

Getting random unknown calls

I keep getting calls all the time and I don’t know how to stop them

Resolved! Activate Sim

Hi, I’ve upgraded my phone to an iPhone 12pro & have inserted my new sim but can’t seem to get any service? I’ve turned it on/off & it still can’t seem to connect to O2, how can I solve this?

Resolved! Recent call list

Hi, I really need to find a number that i have dialled just over a week ago. I've looked in my recent bill but it only seems to go up until the 11th of March and I need to find a number and the time I called it on the 12th of March can anybody help m...

Resolved! Disney+ Free 6 Months

I had a 6month free trial that was due to finish in January, but when i upgraded to a higher tariff data allowance, a few days later i find that the trial ended. I was not informed or told of this in advance, but now i cant get access to the account,...

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