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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 260159 Views
  • 2 replies
  • 2 kudos

Resolved! O2 bill

Paid bill but been charged twice

Resolved! Lost my phone - can upgrade and get a new device but need to verify account with phone number

Hi, Title says it all. I lost my phone about a week ago and notice I have a 'free' upgrade whereby I can get a new device with a renewed contract and the old contract is paid off... So I went through the process. Asking for a new sim and all but I ha...

Kpordan by • Level 1: Joiner
  • 636 Views
  • 1 replies
  • 0 kudos

M & J Aquisitions (Again)

Hi, Hoping somebody can help me with this. I am currently under contract with this company on a business plan which commenced inFebruary 2019 (which was apparently an upgrade but never got a new handset, original contract was taken out in 2017), but ...

Resolved! Cancel/change order

I upgraded online but its going to take ages for order to be delivered due to the colour. Other colours in stock but I seem to be going around in circles trying to cancel/change it online. Can someone help please?

Gareth90 by • Level 1: Joiner
  • 716 Views
  • 3 replies
  • 0 kudos

Resolved! Keep same PAYG number

Hi, I can't find a previous answer to my question. I have a PAYG sim and I want to keep this number but I want to move to a monthly contract so I ordered a monthly Sim thinking that my PAYG number would automatically transfer however it came with a n...

NIUser by • Level 1: Joiner
  • 430 Views
  • 1 replies
  • 0 kudos

Resolved! SIM activation without old phone

I have just received the new iPhone 12 and need to activate my sim, however I cannot activate as I don’t have my old phone to receive the codes needed as the screen is broken (the whole reason for upgrading) Help?

CLou96 by • Level 1: Joiner
  • 863 Views
  • 3 replies
  • 0 kudos

Resolved! Not able to avail 6months free Disney+

Hi, I got a new pay monthly contract for Sim only plan via I switch assuming to get free Disney+ subscription for 6months. But I am not able to see the offer in my priority rather seeing save £2/ month. Can you please help

Resolved! Account

I want to change the account holder from my mam to my self as she is the guarantor.

Lewis77 by • Level 1: Joiner
  • 427 Views
  • 1 replies
  • 0 kudos

Resolved! Wrong phone description on my account

My account still shows my old phone iPhone 6s but I changed it to an 8plus. How do I get this changed and updated?

Nick02 by • Level 1: Joiner
  • 309 Views
  • 1 replies
  • 0 kudos
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