Getting a PAC Code

[JulieJ]

There seems to be a lot of information on here about PAC Codes, mainly people having problems.  I texted 65075 to get a PAC since I'm switching providers - the text failed every time.  There doesn't seem to be anyway on the web-site to assist, even though that is supposedly an option.  Calling o2 prompts the advisor to give you the text number and the web-site, but he finally understood that I can't get those options to work. 

He said he'd send me a PAC code.

Anyone have any idea how long I'll be waiting for this?  I'm not in that big a hurry, it's only been an hour, but just wondering what other people's experiences have been like.

Thanks.

[MI5]

@JulieJ 

It should come through almost immediately.

If you don't get it soon, call again.

Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[jonsie]

If you haven't received it by morning you will need to call them again

It shouldn't take long to generate a PAC

You will probably get more sense calling early Monday as the porting team doesn't work at weekends

[JulieJ]

Thanks both - I'll keep that in mind about a Monday morning call - of course, I'm working then too...but your responses are much appreciated! 

Maybe I'll get it Monday when the porting team are back in. 

More info

More info

[jonsie]

Good luck @JulieJ 

[MI5]

@JulieJ 

You can still get a PAC over the weekend as they are system generated.

It's just that no transfers happen over weekends as the porting team only work Mon - Fri.

[jonsie]

It's actually getting through to someone who can be assed at weekends

Sheer volume of calls and agency staff can be a problem

[jonsie]

There is no need to email, a PAC can be sent by text or you can insist they read it out to you while you are on the phone

[JulieJ]

The day after I spoke with the fellow on 202, I got a text asking me to rate my experience.  I wasn't able to respond to the short number (short like the 65075 number).  So, I did a little online research to figure out how to re-set my phone to allow this, which I successfully did.

Then, I waited until Monday to see if the PAC code might come through.  I didn't.  So then I texted the 65075 number and got the PAC code a few minutes later.

For non-technical types like me, it was a mystery as to why I couldn't send a 'simple, free text' to get this taken care of...but it's done now.

Thanks all for the advice and support, much appreciated! 

[jonsie]

Good news @JulieJ