Good afternoon all!
I'm one of those unfortunte people who has the issue of getting an MMS message link sent to my phone rather than the actual message. A few details to help clarify my position first so we can hopefully get it resolved and so I'm not wasting peoples time.
As far as i know MMS should be provisioned on my account. I have been with o2 for over 15 years and since that time MMS has been used previously on other phones ok.
Cheers for any help. Very happy to verify the MMS APN settings too as there was some difference in what i was seeing around the web.
Can you send an MMS to yourself as this usually licks the service into life.
We also know that a zero spend capcan effect receiving as well as sending, so that may also be an issue that you need to change.
@YorkshirePud You'll need to speak to customer service. No here has access to anyone else's account.
Below is the advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Other available numbers are here: Guide: Coronavirus Community Help and Support
Track usage, upgrade and get support with the My O2 appDownload My O2