Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Can i use the sim thats with my new Ipad in my mobile phone?

Hi! I just got a new Ipad air and id like to use its sim in my mobile phone. Is this possible? If so would i be able to change my tariff so soon after buying it? I want to switch to O2 from Three as they have been terrible to be with! So i thought i ...

Resolved! Cancelling my contract

Hi there,I have an ongoing pay monthly contract for my Alcatel tablet which I never use, how do I go about cancelling the contact?Look forward to hearing from you.Claire

Invoice needes

Hey I'm trying to get a copy of the paper invoice receipt you get with your phone as I need a copy of it but no longer have the paper receipt. I'm not able to find any way to request it on the app or site and more at links keep sending me in circles....

Disconnected line because of unpaid bill

Hi, I have a number devices with o2 but one of the items has a billing issue as I never get a bill as a result the rest of my items have been blocked even though their payment is up to scratch but I cannot even get anyone on all the numbers they have...

Resolved! Unlatching

I am a former o2 customer and still have my old Samsung Galaxy S6 which is locked to o2. I want to loan the phone to my daughter who has just broken her own phone, but I need to get it unlocked. The o2 processes rely on me being a current / existing ...

Deposit

At 10 of March I received my Samsung S20 Ultra,when I bought it o2 took a deposit 475£ and they said if they will see after 3 months that I'm paying they will give me back this money,I didn't receive anything yet so what can I do to get the money bac...

Pay monthly plans expensive

Why is your plans so expensive?

Additional costs

I have been charged 54p for a picture message. I received a text from an unknown number and asked who it was. This is obviously a scam number sent to me and I don’t appear to be able to get rid of the number or block it. Please advise

Bill higher than expected

I've just taken out a new contract- I should be paying £19 per month for airtime, but first bill has just arrived charging me £22.67. Any idea why this might be? I apparantly sent one picture message at 54p but other than that I haven't over used any...

Have I missed the boat on choosing my Extra?

Hi On 12th May I upgraded my Sim only contract and planned to take up the 6 months free Disney+ extra. Although I saw the initial email about choosing the extra sent the same day, I didn't do it then and subsequently forgot until today. Would have ap...

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