Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! New phone

After my 3rd payment o2 say I can have a new phone does this mean any phone or am I limited to certain phones obviously I would go for something like s galaxy s10 plus but there must be s catch I'd this true?

Delwood52 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Customer treatment

Why has O2 decided to charge me the same amount of money for calls, texts and data now that my phone has been paid off after 2 years? Not only this but they have scrapped my 10GB of data forcing me to pay extra money monthly for data. Very poor servi...

Kayleigh1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Can you no longer upgrade on O2 every year?

Every year ive seen the upgrade on us option to upgrade to the next iphone. however this year i didnt see that and still not appeared 14 months into this contract i'm just wondering if you cant upgrade every 12 months on O2 anymore. Very dissappointe...

Resolved! Transferring Number From EE to O2 - No Change

Recently purchased a new O2 pay monthly sim from the online shop and wanted to port over my number from EE with it. I provided the PAC where requested in the buying process and placed the order on 21/11/19. My contract with EE ended the next day and ...

Resolved! Contract?

So I applied for a pay monthly contract, and 02 have taken a £400 upfront payment and i’ve still not heard back if i passed the credit check? this was on friday I applied.

Tim1312 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! O2 OPEN

I have an O2 open company code, but struggling on how to apply for the discount. I have logged into MyO2, but no clear guidance. Any advise?

DOye by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Sim postage

I signed up to a sim only contract today at 10:30.i haven't received any email to say its been despatched, will it already be on it way to me?

Ricbro86 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Giving o2 a pac code

I want to give o2 a pac code to move my number over from my old provider but can’t get through on 202 is there any other way of doing this?

Peterb by Level 1: Joiner
  • 4 replies
  • 0 kudos