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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 401209 Views
  • 2 replies
  • 2 kudos

My phone unreachable by my husband??

I've recently changed my handset and moved to O2. My husband cannot make a call to my new phone. His number is not blocked on my handset. All other calls and WhatsApp calls and texts go through. I can call him.He has checked with EE, they're not bloc...

FancyFace by • Level 1: Joiner
  • 659 Views
  • 1 replies
  • 0 kudos

Rewards

Can I check reward (Sony headphones in my case) availibility before signing up to plan/upgrade?

TomsRodz by • Level 1: Joiner
  • 2059 Views
  • 10 replies
  • 0 kudos

Resolved! Text message from O2

Hello folks, has anyone ever got sms saying: We were unable to process your latest payment. In order to avoid fees, please update your information via... and then there is a link. I do not want to click on that link because it might be a scam. I chec...

Jaroslaw1 by • Level 1: Joiner
  • 2469 Views
  • 13 replies
  • 0 kudos

Resolved! Live chat

How does anyone get hold of o2 live chat been trying for weeks

Luke01 by • Level 1: Joiner
  • 839 Views
  • 3 replies
  • 0 kudos

Resolved! Discount

Hi, I am currently an O2 customer looking to upgrade. When I took my previous contract I was offered 25% discount on my AirTime plan as I am a teacher. Can you confirm I am still eligible for this? If so, how do I go about getting this when purchasin...

Emma67 by • Level 1: Joiner
  • 846 Views
  • 4 replies
  • 0 kudos

Resolved! Sim Card Activation

Hello everyone. I have just got a new Sim card but I have got an Iphone. Once inserted, its telling me now to insert another sim card from a supported network provider, or request the phone to be unlocked by your network provider. I am not sure wheth...

Tomasi679 by • Level 1: Joiner
  • 591 Views
  • 1 replies
  • 0 kudos

Resolved! Payment method change

I received a text to say I had a late payment which was unusual as I had direct debit, I've had this set up with the same bank card and phone for over a year, and I had money in my account so I knew that wasn't the issue. Because I received this text...

Emilie by • Level 1: Joiner
  • 839 Views
  • 1 replies
  • 0 kudos

Resolved! Insurance

I know if difficult times for all of us right now an I appreciate that O2 are under great demand. However after having my 3 year old daughter this weekend unfortunately I now find myself in a situation where I need to make an insurance claim. Since S...

Resolved! Data not working on contract after delayed payment

My data has not been turned back on after I delayed paying my bill. It has been over 72 hours since I paid my bill but mobile data has not returned. I have also restarted my phone and no luck. What can I do to have my mobile data returned? Thank you

Darkside by • Level 1: Joiner
  • 2194 Views
  • 1 replies
  • 0 kudos

Network support

B928nw poor internet connection affecting my work. Any idea what we can do?

Priceyy by • Level 1: Joiner
  • 766 Views
  • 3 replies
  • 0 kudos
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