Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Software updates

Hi I have had 2 software updates now, the first my caller id stopped working and crashed everytime I tried to make a call. I then had another a couple of days ago and now both me and my husband can't make any calls. Phone says its calling but no conn...

Adding a second contract

How do I add another contract to my account for my partner online? As all the o2 shops are shut

Blue Light Card - retired

Does anyone know if the Blue Light Card Holder discount is purely for 'employed' people. I have recently retired from the police family and rightfully hold a BLC, but not sure if it will qualify me for the 25% refresh airtime discount?My pension is p...

Bill

Hi will my payment be taken automatically or do I have to write my card details in and make purchase ?

New SIM query

Hi, I’ve just upgraded to a SIM only contract after purchasing a new phone and I’m awaiting my new SIM. Do I just pop my new SIM into my new phone when I get it? Or is there anything else I should be doing? Thanks for your help!

Why can't I see my data usage on my o2 app

I transferred my number from giffgaf to o2 and can't see my data usage it say not available at this time please help

Resolved! Cancel the pay monthly sim card order and direct debit

Hi, I have ordered o2 pay monthly sim card order online，but I have changed my mind and I may choose another provider. Can I cancel this order ahead of the delivery of sim card？And I have entered my bank account information for the credit check. Will ...

New phone

I'm on a sim only contract with o2 but want to take out a contract with a new phone on o2 network but through affordable mobiles. Can I do this and just pay for new contract and keep same number or would I have to pay for both contracts until sim onl...

Resolved! Upgrade

Hi, I’m due an upgrade but am happy with my handset, and would like to get a new handset for my daughter to use on a pay-as-you-go basisCan I do this through my monthly pay account as an upgrade?Thankyou!

New contract questions

Hello I have just ordered an ipad, via contract, at the end of the signing up process it said that I will be told within 24 hours if I have been accepted. I have an email from o2, with the title "we have received your order. You're all set" does this...

O2

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