Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Phone number NOT ported !!!!!

Please help.My old account suddenly cancelled today without any notification. 5 days late5 days after my new account was meant to be activated with my old number ported.So I've put in my new sim and found my numberHASNT BEEN transferred I have 20 yea...

Resolved! Talking to a human!

Any idea how to actually talk to a human at o2? Phone cuts me off when I try, app is saying no one available! But quick enough to send texts emails and notifications the app saying my bill hasn’t been paid when it has!!

Trade in phone

Hi I’ve just had a upgrade and traded my old phone in I need to send it back I’ve got all the details but no address to send it tooIs it free postage as wellThanks

Waiting for callback

I called o2 yesterday to request to pay off my device plan and cancel my airtime plan. I was told that a member of the payment team would be calling me back to take the payment but have had no calls come through.How long is the usual wait time to rec...

Payment method

Hi there.I just got my spend cap increased and it’s says in my bolt on that’s active but still balance is 0.00 and its not working,still can’t pay for my purchases.I’m sickened to my back teeth with this situation as I been battling with it all week.

How to activate a SIM whilst overseas?

Hi, I've received 2 new sims last minute before travelling and took them with me overseas, now I need to activate them to be able to receive calls or texts while travelling. What is the procedure to do that? Thanks in advance for your replies.

Resolved! Connection cost

How much yo connect a cellular watch to 02,I have a contract with

Call charges yet spend cap £0 on

How do I have over £10 worth call charges when there is a spend cap on of £0 and unlimited calls yes I know premium rate ain’t free but can’t call them so why this happen

Insurance claim

Very disappointed in the insurance claim. I pay £34 every month for the tarrif which (which I barely use the 15gig!), and separate amount for the handset £15.50. A third amount for insurance £9. Then I make an insurance claim after a year as my scree...

Resolved! I want to cancel one of my accounts

I want to cancel my mobile broadband account but I am getting very frustrated that I can’t get through to anyone to sort this.

O2

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