Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Deposit

Hi all, I placed a deposit for a phone in November 2020. When am I able to receive the deposit back? All bills have been paid on time or prior to the bill date so I am up to date with this.Thanks

Network signal

Hi I have been with O2 for as long as I have lived in my house which has been 8 years now and have never encountered any issues with my signal strength. Until the past 6 months where I can now barely go above 1 bar, more often or not I have no networ...

Resolved! Signing to my account

PLEASE PLEASE I need some help. My husband's mobile is in my name but he needs his phone to be unlocked. We can't request this as we can't access his account. When we click on forgotten password it says we need to contact customer services which we'v...

Resolved! My order

Just wondering why it is taking so long to review my order

Porting a number from o2

My husband ported his number to o2 from BT. Received phone yesterday but he is still on a temporary number and his old phone still on BT?

Resolved! since renewing my monthly sim contract i cant send MMS

I cant send MMS since renewing on my i phone 5c since renewing my contract last week

Resolved! My account is mixed up with my husband’s

When I look at MyO2 account, it has my phone number at the top, but all the rest of the info is for my husband’s phone, his device plan and airtime contract (I think). So can I just take my sim out of this phone and put it into his phone, and vice ve...

Resolved! Switching Sim only sim from android to iPhone.

If I have a sim only contract with an android phone, will I be able to buy a new iPhone and just move the sim over if the sim is the correct size? Any help is appreciated.

Fault with the loudspeaker

The loudspeaker doesnt work when you press the button whilst in conversation.

4G signal but internet is not working!

I upgraded my phone on Monday but phone was faulty and changed back to old SIM card and phone. But internet is not working but says I have 4G signal. I have tried tons of different things and talked to 10 different people in 02 but No1 is helping or ...

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