Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Updated phone

I have requested an updated new I phone 12 in Pacific blue. This is out of stock and I have been given no date of when to expect it. I need to get this before Xmas. If this is an issue would choosing a different colour make a difference ?

Resolved! How can I contact customer service by phone?

Can someone tell me what times the o2 call centre is open?I have just switched from EE and the service from o2 is absolutely abysmal in comparison.I rang 202 and pressed about 7 options only to be cut off and told to use the app.Obviously the app is ...

O2 can't unlock Huawei Pocket Hotspot 4G

So this is my elderly grandmother's dongle - and after she was cut off from the internet twice during lockdown V1 (and we were shouted at by an O2 rep trying to sort it) I've been desperate to move her away from O2. Once her contracted ended, I bough...

Sony wireless headphones

I'm struggling to find any response about the Sony headphones, I claimed for them when I bought the phone weeks ago and had no response? I also bought another of the same phone with the same deal for my partner and cant claim them as the website says...

New contract says O2 4G tariff, should be 5G

I brought and iPhone 12 and 100gb 5G sim deal via mobiles direct. I've received an 02 contract letter today and it says 02 4G tariff. Is that just standard or have I been given the wrong sim? I have not been in a 5G O2 area to know if have 5G. Thanks

Resolved! Where are my free headphones?

Hi...I purchased a new Sony Xperia 5II with free headphones during the black Friday and Cyber Monday deals. I got my phone which is great but no headphones?

Resolved! Family Plan

HiI’m having issues with getting family plan started. I have text the 21500 number 3 times now over a couple of weeks and heard nothing. When contacting c/S they say you have to text from the 1st number, which I’ve done, even though the t&c’S say to ...

Why has my tariff gone up after cancelling my insurance?

To save a bit of money, I cancelled my O2 Insure - Accidental Damage Cover which was costing me £9 extra a month on my bill.My tariff has been a regular charge of £28.25, however since I cancelled the damage cover I can see my tariff has gone up to £...

Stole

My watch was stolen. how do I block? and cancel the monthly plan.

Change Tariff - 202 not answering

Hi there,ive been trying to get through via 202 but just been on hold for 1hr+i need a customer service agent to amend a tarrif as My O2 won't allow it. please help!

O2

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