Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! New iPad SIM not working

Wondering if anyone can help me, the live chat said to talk on the phone and the phone guy said he couldn’t find the account! I recently got an iPad Pro on contract in addition to my current phone, but the SIM card isn’t working at all and the iPad i...

Resolved! Cancelling account

I cant find anywhere on the O2 website to cancel my account. Why is that? And how do I do it?

Rosie1 by Level 1: Joiner
  • 2 replies
  • 0 kudos


How do I claim discount on my bill as I work for R B S 

Polly11 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! New contract, same number?

Evening all, just finished my 24m contract, switched (automatically via to an O2 SIM only contract.Now I've seen a good deal on a new O2 contract. Can I keep my number if I purchase this technically as a 'new customer'? Or will I have to...

Lukas239 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Credit check error

Hello guys I've try to buy samsung Galaxy s10 but saying can't continue with this card but the money from my card came out 3 times . Do I have to contact o2 ? I've cancel the order because is saying fail . But they took from my bank 30 pounds 3 times...

Paulo1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

New To 02 and Sim Card is still not activated after 24hrs

I received my new sim card yesterday morning which i purchased from put in my phone and just shows no service, been in touch with 02 and they said i needed to contact to get the sim activated, did that this morning and gue...

Damo66 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Apple watch

I have just added an apple watch to my plan they have took the money straight away but i have no confirmation email or anything? What do ido?

Louth by Level 1: Joiner
  • 1 replies
  • 0 kudos

Order still not dispatched after 11 days

So I placed an order for an additional line on the 21st of November for next day delivery. It’s now December the 2nd and nothing. I have spoken to about 20 different people who always just say “once the order is dispatched you’ll receive an email”.Th...

ClarkRoss by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Payment keeps being declined

Hello I don’t really know what else I can do, my bank card keeps getting rejected when I go to pay my bill manually I’ve rang my bank and they are insistent it’s an error on their end I am certain I have put the card details in right I have authorise...

jazzii by Level 1: Joiner
  • 3 replies
  • 0 kudos