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Call Spoofing?

Boogle
Level 1: Joiner
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I’ve had 2 calls in the last hour from numbers very similar to my own (only the last 3 digits are different), saying they’ve had missed calls from my number. I’m really freaked out by this, particularly as I’ve googled it and seen that this is a common theme when it comes to Call Spoofing where fraudsters use your number to contact others and try to defraud them. I can’t get hold of O2 Support to determine whether this is something they can check or advise on. PLEASE HELLLP!!
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madasaf1sh
Level 78: King of Kings
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@Boogle

The best advice is offered by Ofcom im afraid:

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/problems/tackling-nuisanc...

and which has a good article on it:

https://www.which.co.uk/news/2019/10/whos-really-calling-you-an-investigation-into-the-worrying-rise...
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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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Bambino
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@Boogle You'll have to speak to customer service. We are all customers. 

Customer service numbers are here: Guide: Coronavirus Community Help and Support 

Also below is the advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

Use the Upgrade, Lost/Stolen, or Fraud option if you have to, to get through. Otherwise you'll just be disconnected.

I DO NOT WORK FOR O2



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madasaf1sh
Level 78: King of Kings
  • 11847 Posts
  • 65 Topics
  • 3198 Solutions
Registered:
@Boogle

The best advice is offered by Ofcom im afraid:

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/problems/tackling-nuisanc...

and which has a good article on it:

https://www.which.co.uk/news/2019/10/whos-really-calling-you-an-investigation-into-the-worrying-rise...
--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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