Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Using phone in france

Hi, if Im in France at the minute, to use my text, minutes and inclusive data without charge, do I turn data roaming on? Or does this only happen without charge with data roaming off. Far too old School I've realised!

Resolved! Spend cap

I want change spend cap on 60£

Resolved! O2 Billing Scam Text ‭

I got this text message yesterday, Saturday. This is the second one I’ve had in the last couple of months. I’m a bit concerned that there has been a data breach. O2:We were unable to process your latest bill. In order to avoid fees, please update you...

Claiming Galaxy ear buds

Has anyone else had trouble claiming these? I got a new s20 in the middle of July. The earbud offer said claim them within 30-60 days of purchase. I went to claim the earbuds but found that Samsung said I had to claim 30 days from purchase. So I wait...

Resolved! More data

I used to be able to buy additional data as a bolt on to tide me over til my next bill date. I’ve upgraded my data allowance to begin next month but when I click on the link that tells me I’ve run out of data it just tells me I’m due to upgrade next ...

Two tariffs

Hi there!I recently upgraded to a new phone, with a new tariff and new number. However my old number still seems to be in use and I have to pay for the next bill. Does anyone know why I am still paying for the old one and when will it end?ThanksM

Cancel order

I ordered an IPad last night on my 02 offers page but wish to cancel the order as I didn't realise it was a new contract with a sim and data and new phone number. I just wanted a new IPad only. can you help me please before the order is dispatched

Service very slow since lockdown

Seem to get lots of dropped calls and data problems, YouTube circles, downloads don't complete or cut off, trying to contact 02 is nitemare however there was no problem increasing my bill in April dur to rpi increase, how paying £44.16 a month, I do ...

Roaming Data

Hello, need a help....just entered in France from England and my Data Roaming is not working....my roaming is switched On... I need a navigator , I’m stuck....can someone help me ? explain what happened?

Terrible 4g

Why is my 4g speed consistently terrible? Even when O2 are saying we are doing work on nearby masts, the signal is consistently rubbish. Ive not seen it go above 5Mbps. Not even into double figures. I have a three 4g router which manages betwixt 30 a...

O2

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